email forwarding rule for pipeline script

forwarding rule for email to pipeline script

[neoonprowl]

Hello,

I am using eticket open source application on my server.

and i have created one email to handle helpdesk emails.

[e-mail]

and as on configuration instruction of eticket its written their :

The Pipe/Alias method (recommended)

Using this method requires the "automail.pl" (automail perl script).

Notice: If you DO USE the pipe method, you DO NOT require a POP3 email account.

* Make sure the path to perl on line 1 is correct
* Make sure the %config array has the correct mailprog/sendmail path, and mysql settings (which should have changed after running the install process)
* Make sure you upload automail.pl in ascii mode (it may need to be in your cgi-bin) and CHMOD it to 755

Setting up aliases in cPanel:
Add a forwarding rule for each email in each of the setup categories to automail.pl. For example forward [email][e-mail][/email] to "¦/path/to/automail.pl" (Without the quotes)

I have done exactly as per the instruction but if i email to [email][e-mail][/email] its get bounce back.

I tried : -
[LIST=1]
# ¦/path/to/automail.pl
# ¦/home/user/public_html/support/automail.pl
# ¦/home/user/public_html/support/path/to/automail.pl
[/LIST]

But its not working please suggest.

Thanks