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Britons are not getting the broadband services they are being sold, research by the regulator Ofcom suggests.
Its analysis of broadband speeds in the UK shows that, for some services, 97% of consumers do not get the advertised speed.
It also shows a growing gap between the claims ISPs make for broadband and the speed being delivered.
To fix the problem, Ofcom is revamping the code of conduct for ISPs and asking for changes to how broadband is sold.