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Broadband users are not getting the speeds they are paying for, according to the largest survey of its kind ever undertaken by telecoms regulator Ofcom.
Nearly one fifth of UK broadband customers on an eight Megabit per second (Mbps) connection actually receive less than 2Mbps, it found.
The research showed that less than 9% of users received more than 6Mbps.
However, the report shows that average connection speed across the UK is 4.1Mbps, up from 3.6Mbps in January.