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AdCenter email about advertising in Canada

Just unbelievable!

     
2:51 pm on Jul 19, 2011 (gmt 0)

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WebmasterWorld Senior Member tropical_island is a WebmasterWorld Top Contributor of All Time 10+ Year Member

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Yesterday I received an email from AdCenter advising me that based on my settings choices my ads were not appearing on Canadian websites such as Bing.ca.

The gist of the email is that if you had chosen English US in your settings you wouldn't appear for Canadian searches in Bing.ca. even if Canada was selected as a territory choice. LOL!

They provided a work around here:
[community.microsoftadvertising.com...]

Well I started on the "Create a New Campaign" process to include Canada. What a laugh. They want you to download your existing program into Excel. I don't use Excel.

People come on this forum asking what is wrong with AdCenter. This is just a typical example of why they will never be successful.

Instead of correcting an obvious error in the system they fabricate this convoluted work around. Really guys. If I chose Canada as a market then I want my ads to appear there.
5:08 pm on July 20, 2011 (gmt 0)

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you also can't change the language on the fly, so you have to create a new or separate campaign. they say their ad editorial review is impacted by switching language - I understand that - but making us jump through convoluted hopes is the wrong answer, make your programmers figure out how to give us flexibility, then make your editorial process work in the background. methinks MS is too used to dictating to consumers and letting programmers write the rules, less used to making things user friendly by telling their programmers what to build. the lesson they should have learned is... user friendly makes them more money, programmers build what they're told - trying to box your customers into your programmers preference is silly.
6:01 pm on July 21, 2011 (gmt 0)

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Yeah, I tried for 20 minutes clicking & waiting to change the language or select multiple languages.

What a fark up.

The volume they provide doesn't warrant hours of time trying to work around there screwed up interface.
 

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