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Just another reason why to love Google

Awesome customer service

9:05 pm on Aug 28, 2006 (gmt 0)

New User

10+ Year Member

joined:Mar 29, 2006
votes: 0

I'm pretty new at Adsense, lots of SEO experience but new to Adsense.

With only a couple of months generating traffic, I got a couple of issues I wanted to fix with Adsense.

We had bad communication so I spent time changing all the ads from my sites (around 30 sites with 2 Adsense locations), after all was updated another customer rep made me change it all back.

After changing them, I notified them to make the needed changes and made a "small" complain for the time invested.

Adsense Customer Service "Dan" really made a difference with the reply he sent.

His explanation of the events was clear, complete and most important; the apology was more than sincere.

The only reply I could send was “You definitely are in the group of people that make Google better everyday”.

I like to complain when I don’t like something, I also want to share my good experiences with great companies and great people.