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AdSense: Some Visitors Using IE See Download Prompts For Third-Party Add-Ons

     
3:38 am on Aug 12, 2006 (gmt 0)

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My home page is so simple that it seems like the request for Quicktime video installation must be coming from the AdSense ads.

Has anyone else had this problem? I really don't want to install Quicktime. Their software is now bundled with other crap that they force you to install along with the video module.

Incidentally, I got the same Quicktime request on another site, too, so I know it's not just me.

5:56 pm on Aug 15, 2006 (gmt 0)

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Started last night here - IE 6, Adaware catches it so I block it. Has anybody actually let Quick Time start to see what it's all about?

Somebody else mentioned Acrobat starting by itself. I'd swear I've seen that a couple times in the last few days, but I didn't associate it with IE.

5:59 pm on Aug 15, 2006 (gmt 0)

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I got an e-mail stating that they're working on it.
6:00 pm on Aug 15, 2006 (gmt 0)

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It is TRUE!

When I start IE6 and go to a site with Adsense ads, AcroRd32.exe appears as a child of IExplore.exe process in the task manager (I use sysinternals process explorer).

This is some QA from Google allowing this code go public...

6:07 pm on Aug 15, 2006 (gmt 0)

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AcroRd32.exe appears as a child of IExplore.exe process in the task manager

I do see that in my task manager, just didn't think a thing of it being there with relation to Adsense.

6:24 pm on Aug 15, 2006 (gmt 0)

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Oh my goodness, I can't quite believe they are launching Acrobat Reader, but it is indeed true.

If they don't fix that one quickly it could turn into a bit of a PR nightmare.

[edited by: olias at 6:36 pm (utc) on Aug. 15, 2006]

6:26 pm on Aug 15, 2006 (gmt 0)

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Has anybody actually let Quick Time start to see what it's all about?

I did in IE7, the page reloaded with a new bar across the top:

"This website wants to run the following add-on: 'SVG Viewer 3.02 for Netscape' from "Adobe Systems Inc. (unverified publisher)'. If you trust this website and the add-on and want to allow it to run, click here..."

Accepted that and no more bar, and not seeing anything else loaded. The bar is now gone on all sites with Adsense, even after a browser restart. Reset in tools -> internet options -> advanced - reset and the bar is back.

Hopefully Google fixes this quickly, I've had a few complaints.

6:44 pm on Aug 15, 2006 (gmt 0)

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Well, since I started this I might as well give you my update. As someone previously mentioned, this all started when AdSense wanted QuickTime to be installed in my IE6. One of my security programs blocked it. However, after that I started getting the prompt to install QT every time I went to ANY AdSense site.

I went into the registry and deleted all references to QT. I stopped getting the prompt for about one day, then it started again. I took someone's advice here and installed the standalone version of QT. The prompt went away but QT never seemed to actually display anything.

This morning I visited a site with AdSense and got ANOTHER message asking permission to add that Qtask program to my startup. This is just like a virus -- I can't get it to stop!

It's almost as if AdSense is trying to make sure that we all have every time of imaginable video support installed before they roll out some new ads or whatever.

6:48 pm on Aug 15, 2006 (gmt 0)

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Beggers,

EXACTLY what I was thinking! We are having the same problems on ALL sites with Adsense as well. It is getting highly irritating.

7:30 pm on Aug 15, 2006 (gmt 0)

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those are not the pro apps that i referred to earlier, and they will not create a professional-looking video clip... you need apps like procoder or sorenson squeeze to do it right.

I use Compressor (which isn't exactly a freebie app) and sometimes I prefer MPEG Streamclip.

This report [streamingmedia.com] came to the conclusions quoted here [macworld.com].

8:19 pm on Aug 15, 2006 (gmt 0)

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let's stay on topic.

"This website wants to run the following add-on: 'Windows media 6.4 player shim' from 'Microsoft corporation'. If you trust the website and want to allow it to run, click here..."

i got the exact same prompt in ie7. no quicktime installed on my system.

this is really the worst case scenario.. browser prompt for video updates when people visit a page with adsense plus automatic .exe file starting. how embarrassing is that?
when this is over, i expect an apology from the google team in front of us webmasters.

8:30 pm on Aug 15, 2006 (gmt 0)

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"i expect an apology from the google team in front of us webmasters. "

Yeah and how about the potentially lost ad revenue due to this. Google ads on all my sites have been turned OFF since this morning when the problem was discovered. I really do not want people to have popup applications or security warnings when they visit my site. Naturally there must be something in adsense terms about such situations (that google is not responsible of anything.... :-P) , but this is highly annoying and they should naturally first fix the problems asap (..try disabling the whole video stuff and go back to previous version of the js code..), and then show some good nature and offer a decent explanation and apology (that it will not happen again..) about this.

But Google has not responded to this yet in any way? At least no reply to my e-mail sent earlier and nothing on adsense site or help. Same problem has been also discussed at adsense support newsgroup by the way...

9:47 pm on Aug 15, 2006 (gmt 0)

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It's pretty annoying that that haven't go a grip on the problem yet. Since our site consists of manually generated pages, pulling the Adsense code for what should be a transient problem is too much work. Fortunately, we don't run Adsense on most of our page views in any case.
9:49 pm on Aug 15, 2006 (gmt 0)

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OK, now I just got a reply from them.

First asking for more information and then another reply from second person, stating that they've had "technical difficulties with ad servers" ...

They recognized the problem too and said that it has been fixed now.

Also please force reload (ctrl+f5) or clear your cache if the problems continue.

10:21 pm on Aug 15, 2006 (gmt 0)

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Well it is no longer opening Acrobat Reader for me, so maybe it is fixed.
10:47 pm on Aug 15, 2006 (gmt 0)

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I too received the same email.
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