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Thrown out-any right of appeal?

google adsense appeals?

     
7:57 am on Apr 10, 2004 (gmt 0)

10+ Year Member



I returned from holiday yesterday to an e-mail telling me there had been fraudulent clicks on my account. I presume that they think I am clicking on my own ads(they wouldn't tell me the exact reason) which as I have been on a farm (middle of nowhere) for the last three weeks that would have been difficult. I can understand google's wish (and right) to protect their advertisers-how else would we get advertisers, but I feel a little miffed as if this has been done, it certainly wasn't me or done with my knowledge.

Does anyone know if an appeal can be successful(if so who do I write to) or more importantly how you can protect a site from fraudulent clicks?

Thanks

11:16 am on Apr 10, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Yes, an appeal can be successful. Respond to the email you got with an appeal, explaining your side of the story. A bot turned you off, but a human can turn you back on. Good luck.
7:11 pm on Apr 10, 2004 (gmt 0)

10+ Year Member



welcome to webmasterworld! did they suspend your account already or was it just a warning?
8:25 pm on Apr 10, 2004 (gmt 0)

10+ Year Member



No my account appears to have been deleted sometime between them sending it and me getting back from holiday. The more I think about it, that is the most annoying thing.They clearly believe that I have been either

"A publisher's site may not have invalid clicks on any ad(s), including but not limited to clicks generated by a publisher on his own web pages-difficult as I have been on a farm for my holidays, not exactly known for its internet connections and why would I be so stupid anyway
clicks generated through the use of robots- didn't even know such a thing existed
automated clicking tools - similar to above, didn't even know it existed
or any other deceptive software -like what!?!"

I could of course be cynical and suggest that it had something to do with a record month for earnings, but I am sure Google are above such underhand and inappropriate practices, just like I am, but of course I don't get that chance to prove this.

A strange twist is that my brother who has a site on a totally different topic, different area of expertise etc, has had his account terminated also-reason is because he knows me. No I am not kidding-"Google AdSense account was found to be related to an account
previously disabled for invalid click activity"

Stranger and stranger.
I have sent off an e-mail to plead my case but I suspect I will be looking for another text based advertiser

9:28 pm on Apr 10, 2004 (gmt 0)

10+ Year Member



A strange twist is that my brother who has a site on a totally different topic, different area of expertise etc, has had his account terminated also-reason is because he knows me.

This may be your issue, especially if you and your brother share the same address or a distinctive surname. Might have raised red flags at G....

3:48 am on Apr 11, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Best is to email them and see if you can get it back. I am sure you wil...l!
2:17 pm on Apr 12, 2004 (gmt 0)

10+ Year Member



With an automated reply. I've lost count of the amount of people who simply got dropped for no real reason. You only get an automated reply, I'm told.

I've gone to Bidclix and dropped Adsense simply due to the pathetic people who can't seem to run adsense period.

Just my two cents.

3:08 pm on Apr 12, 2004 (gmt 0)

10+ Year Member



Unfortunately my hope for re-instatement mirrors the last posters experience.
It appears my right of appeal consists of - you're guilty and we are not going to tell you of what or how we know-just accept it and get lost (obviously I am paraphrasing.

A few ponderings:
1/ I wonder if those advertisers for last month will have the "fraudulent clicks"(Googles interpretation) repaid to them, or will google act dishonourably and keep the money?
2/If someone(not me I don't live in the litigious US) was to challenge Google in court over their high handed attitude, would the precious and secretive algorithims have to be explained in court?

9:58 pm on Apr 12, 2004 (gmt 0)

10+ Year Member



Maybe your brother has been checking out the links on your site...
10:44 pm on Apr 12, 2004 (gmt 0)

10+ Year Member



quite possibly :)
1:16 am on Apr 13, 2004 (gmt 0)

10+ Year Member



The Adsense program is almost a year old and I can't understand why Google still believes that the best solution to the "fraudulent clicks" problem is to ditch the publisher. Surely, they cannot be 100% certain that the publisher is at fault in all cases.

Instead of banning the publisher why not just ban the clicks? Compare IP address and only count unique clicks per visitor (24hour cookie). The banner ad networks figured this out years ago. It really isn't an issue with them anymore.

1:27 am on Apr 13, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



blairsp,

Feel sorry for you. Did you ask your brother if he has anything to do with it?

6:51 am on Apr 13, 2004 (gmt 0)

10+ Year Member



I did ask him. Of course he denied it and I actually believe him. His site wasn't doing particularly well (his total was still less than $100 and had been running for over 4 months) and he knew the T & C's.

I actually just can't understand why anyone would be so stupid as to try and cheat Google and thats why it annoys me that they think I am guilty. I am sure they do have good software that would check the most blatant attempted fraud/sters and kick them out anyway. My main worry is that some schoolkids/well meaning fool has just sat all day clicking away and they think it is me. Surley though that would show up as an IP address though,which clearly isn't mine as I always access my adsense account from the same IP addy.

Off to something different now I suppose.

7:36 am on Apr 13, 2004 (gmt 0)

10+ Year Member



I am just wondering about accounts that get banned. What kind of accounts are banned?
Those that make between:
0 - 15 / month or
15 - 50 / month or
50 - 100 / month or
100 - 500 / month or
500 - 1500 / month or
more than 1500?

It would help us to better understand Google's decisions... If you were making $25 / months (just an assumption based on what you said that your brother made about $100 in 4 months), probably it doesn't worth to google to assign a customer representative and explain you everything... just my 2 cents...

Anyway, I feel sorry for you and wish you good luck on reinstating your account.

8:10 am on Apr 13, 2004 (gmt 0)

10+ Year Member



How long had you been a publisher?
8:29 am on Apr 13, 2004 (gmt 0)

10+ Year Member



Hard to remember but about 6/7 months I think. Income varied wildly (never could understand that either) compared to a reasonably settled impression rate.
11:54 am on Apr 13, 2004 (gmt 0)

10+ Year Member



You may be a victim of a fraudster, Google hasn't worked out how to deal with this problem yet:

If a rival company wants to take down it's competitor one of the best ways to do it is to make them leave internet advertising. To do this they use spam software not to click on ads to generate cash, but to drain their competitors advertising budget.
If they use crawler software to scour several on-topic sites for their competitor's ads and click on them repeatedly then their competitor loses money and faith in Google Adwords. Obviously a few sites lose their account with Google because of it but what do the rival care? You can bet that even though you were kicked off for fraudulent clicks, the advertisers that were 'de-frauded' won't get their money refunded.

12:17 pm on Apr 13, 2004 (gmt 0)



I think Zoltan hit it on the nose.

The more revenue a site makes, the more worthwhile it is for Google to investigate the matter carefully instead of just cancelling the publisher's account.

Also, Google may figure that a publisher who's earning significant revenue from AdSense will be less likely to jeopardize that income by using clickbots or other tricks.

I do think Google could do a better job with publisher relations, but I guess that bot-generated e-mails and boilerplate responses to inquiries are inevitable with a program that has tens of thousands of publishers.

12:29 pm on Apr 13, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Agreed, and I am darn sure that they have a 'conversion factor' when investigating.

That is, a number relative to the mean, which shows how often they are triggering conversions versus other AdSense websites.

1:14 pm on Apr 14, 2004 (gmt 0)

10+ Year Member



Strange twist. NO I haven't been re-instated. I got an e-mail saying that they would investigate further. Strange (to me questions) included site audience(not youngsters-probably 40+age group) how often the site was updated(weekly), who provided the content(me-none of it is links etc) .
You would think that these answers typified the kind of sites that google wanted. Guess what-they don't

Stranger and stranger. Anyway off to try intellitxt from burst-see what happens with that

1:44 pm on Apr 14, 2004 (gmt 0)

WebmasterWorld Senior Member ogletree is a WebmasterWorld Top Contributor of All Time 10+ Year Member



How old was your site and had you ever got a check?
7:52 pm on Apr 14, 2004 (gmt 0)

10+ Year Member



Site has been on the go for about 2 years but been with google for 6/7 months (?). Had received cheques, not every month but reasonably regularly
8:01 pm on Apr 14, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



...Had received cheques, not every month but reasonably regularly....

This kind of information gives support to EFV's theory on Google deciding that some accounts are just to small or unprofitable to warrant a detailed review of the case. Unfortunately, it is just standard business practice in most industries.

8:10 pm on Apr 14, 2004 (gmt 0)

10+ Year Member



which is disgusting.
If I were you, I would keep trying, you might be small fish, but we all like some pocketmoney to buy our girl a fancy dinner every month :)

Go get 'm!

8:18 pm on Apr 14, 2004 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



which is disgusting.

I don't know about that. An argument could be made that some accounts are already money loosing propositions for Google, and that by allowing them to be part of the network already, Google is already putting small-fry ahead of profits.

For many publishers Google has allowed them to monetize a website that never made any money. There is nothing wrong with capitalism and profit is not a four letter word.

8:51 pm on Apr 14, 2004 (gmt 0)

10+ Year Member



Sorry I should have made myself clearer. I wasn't making the minimum (which I had set at 200 rather than 100) every month but I was reaonably close to it. For some reason I had been drifitng upwards(probably due to the increase in P.V's - 250K in total per month).

This was probably only the second month that I had made sufficient in a month to get a payout(from memory it was about $280?).

Have decided that I have banged my head against the wall enough on this one. I have had(I think) two reviews already. Still don't know why I was cut off because they won't tell me and that is the thing which really bothers me. If they said something like, there have been x% of your clicks from the same IP address, or x% of your clicks were all to the same advertiser, or x% of your clicks were on advertisers that weren't really appropriate to your site or ....etc, etc. Then I could understand. However they hide behind the "we have sophisticated software that has caught you out" arguement. Of course computers never make mistakes. Actually I probably agree with that but you never know perhaps a programmer has made a programming error and the software isn't nearly as clever as they think?

11:54 pm on Apr 14, 2004 (gmt 0)

10+ Year Member



Actually I probably agree with that but you never know perhaps a programmer has made a programming error and the software isn't nearly as clever as they think?

The computer program only alerts adsense team to the problem. Once this is done, your site is then manually reviewed to determine whether a warning should be sent out.

 

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