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I have recently been very frustrated with Google. First, search engine insiders know that this "sandbox" issue is really hurting their SERPS. Secondly, when you try and contact Google through the web form, or over the phone you may have noted there customer service is subpar.
They must use an automated e-mail program like KANA that auto responds to customer service issues. Basically the program uses AI to determine what you are asking for and then comes up with a list of canned responses. The customer service rep chooses a response, and hits send. Everytime I have e-mailed Google in the last month I tend to get an auto-reply that doesn't even answer my questions.
So I decided to call them on the phone today to follow up on some e-mails that were never responded to, and was told someone is looking into it, they will get back to you. That was it. No ETA for follow up or anything else.
Is it just me? Am I the only one feeling these frustrations?
I remember hearing similar stories in 1999 about emerging tech companies that went public and became complacent. All of us know what happened to many of these companies.
Are Google employees just pre-occupied with their stock price? Does Google still care about it's customers?