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GoDaddy is down or is just Romania banned?



1:40 am on Mar 5, 2004 (gmt 0)

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I live in Romania.

I tryed since yesterday to access godaddy's site or my domain wich I have registered at godaddy.com and wich use godaddy's redirection service, but I always receive a DNS error just like my domain and godaddy's domains does not exist.

I tryed to load their homepage from different places: from work, from home, from a friend's home, from an internet cafe, trying different Internet providers and the result is the same: godaddy's site is not loading, the same DNS error is showed.

I contacted friends from other towns from Romania. The same problem accessing godaddy's site.

I tryed to do a traceroute to their web address (I can't write it here because I am a new user) and to my domain. Both resolves their IPs but the traceroute never get to their servers.

I tryed to access their site and my domains trough a free proxy (surfola) wich is located outside Romania and their page loaded without any problem.

It could be a problem affecting only ISPs from Romania? What can I do in this situation?

Somebody said that maybe Romania is banned by godaddy. Where can I check if this is true? What can I do in this situation? I payed for my domain and now I am unable to use the services that I payed for.

How can I contact Godaddy? I can't reach their website.

Note: Regarding my domain, I have several subdomains. Some of them use godaddy's redirection service (points to godaddy's server IP) and the others points directly to the IP of my own server. Those who use godaddy's redirection service doesn't work. Those who points directly to my IP work without any problems.

8:58 pm on Mar 5, 2004 (gmt 0)

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here are their phone #'s

Domain Support - (480) 505-8899
Technical Support - (480) 505-8877

Billing Support - (480) 505-8855
(Mon thru Sat 7:30am - 6:00pm, Sun 7:30am - 4:00pm MST)

10:34 pm on Mar 7, 2004 (gmt 0)

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I am UK citizen living in Romania and found the same problem. I called godaddy and a woman there told me that Romania is banned because of terrorist activity! I explained that Romania is about to join NATO and the US have an airforce base here so this is ridiculous. She considered for a moment and changed the story. The official line is that too many fraudulent orders originate in Romania. They do not care that they have taken my money and now refuse to provide the service according to their contract. I have given them until 8th March and then I am going to go to Arizona and sue them for breach of contract.

They really are stupid actually for the following reasons.

1) Why do they block their entire site? This will just attract hackers to hassle them. Why not just block new orders instead if they must.
2) If they are going to rely on IP addresses which are easily faked by hackers anyway why do they not simply check if the IP country matches the credit card billing country. I bet all of their fraudulent transactions with Romanian IP addresses were using credit cards with addresses outside of Romania. I also bet that if a Romania credit card and IP are used the the transaction is not fraudulent.
3) Why did they not have the decency to inform their clients in advance?
4) Using IP checking is ridiculous anyway. I checked my fraudulent orders. In 93% of cases the IP address was in the US. I don't doubt that the hacker was really in some other country but the IP said the US. Are godaddy going to block the US then?

[edited by: heini at 10:24 am (utc) on Mar. 8, 2004]
[edit reason] See sticky mail [/edit]

8:14 pm on Mar 8, 2004 (gmt 0)

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I do not think GoDaddy handled this smartly at all. They should have notified all their current customers in Romania, or whatever other country, they want to ban ahead of time so they aren't blindsided. However, I do think people are entitled to ban entire countries from their sites especially when the number of problem people visiting far exceeds the number of legitimate customers. Although the vast majority of people in all countries are innocent of any wrongdoing, what they did is merely a business decision. It's very hard, expensive, and manpower-intensive to pursue fraudulent activity when the culprits are located on the opposite side of the world from you. IMO GoDaddy was wrong here in cutting off services to any of their existing customers in banned countries. They should have either issued a refund, paid to transfer your domains, or forbid new registrations.

As for the lady who said Romania was "banned because of terrorist activities", she obviously mixed up the two lists they have. One is for countries they've had a high fraud rate and the other contains countries which the US government has requested companies not do business with which include: Cuba, Iran, Iraq, Libya, North Korea, Sudan, and Syria.


7:10 pm on Mar 16, 2004 (gmt 0)

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I'm in Malaysia, and I find thatit's weird Godaddy.com can only be connected at certain time and day, mostly during nighttime during weekdays in USA. Wonder if anyone know why? And I guess you might have the same problem in Romania
3:01 pm on Mar 24, 2004 (gmt 0)

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All you can do is take this up with them through their channels. Thanks.


10:21 am on Mar 26, 2004 (gmt 0)

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Hello Guys,

I am from Romania also and I was shocked to hear such things. I am a customer of godaddy.com for more then a year and I buyed 2 domain names from them. After I read this topic, I called them, and you want to know what they told me :)!

use www.megaproxy.com

They left me speachless!

4:19 am on Mar 28, 2004 (gmt 0)

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I don't use GoDaddy, but I can offer a different point of view.

They could be experiencing hacking problems, which doesn't allow time for long-range business decisions or notifiying customers in advance of drastic counter-measures. When a business is contantly receiving hack-attacks, not only does it have to make hard decisions on the fly, but it also has to be careful what is said when a customer calls in for an explanation, because this could be the hacker himself looking for information, or just to get his jollies.

It happened to my business 6 months ago, and I still find it hard to go near the phone...

5:49 am on Mar 29, 2004 (gmt 0)

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This company is our competition but I do sympathize with them on one point. We also limit where we take orders from because we hasve been able to determine that historically 85% of the fraudulent registrations and we receive come from less countries than I can count on two hands. We do not want to turn away anyones money but if we must take the loss of 1% of our sales in order to stop 85% of the fraud we experience, the choice is clear. They are too large to make distinctions on an individual basis. The way we deal with this situation is by being small enough to know our good customers and make exceptions for them.
3:46 pm on Mar 29, 2004 (gmt 0)

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Is anyone else having problems getting through to the GoDaddy website? I posted a message here a few days ago ("GoDaddy -- where are they?")and have received no replies. I can get to the home page, but most links beyond that are dead. I continuously reach a DNS error page (Internet Explorer Error 501/505).

I live in the U.S. and recently registered a domain name through GoDaddy. Now I can't get through to My Account. Can someone in the U.S. please check for me to see if you're also having problems browsing beyond www.godaddy.com?


2:09 pm on Apr 21, 2004 (gmt 0)

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One of my clients based in the US just found out that all of the sites he has hosted with godaddy are also not visible in certain countries such as Romania. It is one thing for godaddy to block access to their own site (stupid as that is) but I cannot believe they block their hosting clients as well. Where do they mention this in their contracts?

If you host with godaddy and want to know if your site is visible in Romania send me your URL and I will check it.


10:41 pm on May 10, 2004 (gmt 0)

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I have about 40 domains registered with godaddy. Now some of them don't work anymore... and I will have to transfer everything somewhere else. But how can I know that my next choice won't ban Romania in a few months, too.

I called them 3 times, they don't realy know what's going on... fact is Romania has been banned from this site and there's nothing we can do about it. They just don't care...

You can still access the site if you use a Proxi, that works!



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