We don't want to paint with to big a brush on this topic.
We don't usually have any brush to paint with at all...
Maybe that's one of the problems? The only way to say anything is to personally contact an admin and people might be a bit apprehensive about doing so if they've had a bad experience with a mod and don't 'know' any of the admins, because the mods set the tone for the entire forums.
Anyone can have a "bad day"...
Sure, but as a moderator who implicitly represents WebmasterWorld there's no excuse for a post reflecting 'a bad day' is there? I can't see one, because no one is forcing anyone to be a moderator and if they can't reply with courtesy, respect, and a 'warm welcoming feeling and tone' to all members at all times then maybe they should take the day off or step down?
Most of the situations I'm referring to don't even apply to me, but in reading through the replies some mods make to members, especially new ones who ask a 'standard question' and get a 'terse' or 'look in the F****** Library' type reply from a mod who would definitely IMO be seen as representing WebmasterWorld.
I know I've read some of them and thought, 'WOW! I'm glad I didn't ask a 'silly question' in that forum when I was new, because if I received that reply I wouldn't ever have come back and would have missed out on a bunch of great information...'
There are actually forums here I refuse to even visit, whether there is good information in them or not, because of the replies the mods make to other members and it just plain P***** Me Off.
There has to be rules and they have to be enforced.
Without question, and I like the way the forums work, but does this in anyway justify being rude or short or 'posting down' to members because they asked a 'stupid question'?
There's a section in profiles for notes, so it would seem fairly easy to type out a nice friendly, standard reply to the 'monotonous questions' and then copy and paste it instead of having to type at all.
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IMO it's fairly obvious what I and others are referring to does happen when quite a few posts I used to read in some forums start off with a disclaimer like: "I really did look and sorry if this is a stupid question that's been asked and answered 1000 times before...', because if someone wasn't afraid of the reply they might get to the question they wouldn't feel the need to disclaim the post with what's 'Noobie' for 'please don't yell at me'.
My guess is the tone some of the mods set with 'stock standard replies' scares some people away from the forums, because if some of the mods can be disrespectful enough to get on my nerves to the point where I feel like my contributions over a couple of user names and 5+ years are totally unappreciated and feel like leaving I can definitely see where it probably scares some 'would be members' away.
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My summary is definitely NOT a reflection on all of the mods by any stretch, and quite a few of them are great, but I think the forums would do well with a reporting system or feedback forum on moderation where we could bring things we see as being issues up freely with the administrators to keep things in a bit of check, because I know I've just not bothered to say anything previously, because I'm not sure where to say it, who to say it to or why I would bother when saying anything about mods seems to be totally quashed.