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Anyone experiencing Google Analytics problems?

Does Analytics have a history of being unreliable?

     
1:52 am on Jul 16, 2007 (gmt 0)

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I'm only aware of a few sources of real-time page counting information for my website: Google Analytics and Google Adsense.

Today (Sunday 7/15) Google Analytics shows multiple hours where there is essentially no traffic for my site. My Google Adsense stats seem to show a loss of traffic but not as great as Analytics shows, although it is a little hard to tell since Adsense only updates stats and does not list them hour by hour.

My monitoring service for my hosting/website has not reported any server down time.

Is it possible that Google Analytics is wrong or experiencing some problem and that's why my website stats seem so strange today?

2:34 pm on July 16, 2007 (gmt 0)

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I'm seeing problems today with GA. All of the chart graphics are coming up with question marks, leading me to believe they are indeed have technical problems.
2:53 pm on July 16, 2007 (gmt 0)

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Yes - I have noticed the same issues. Here is a post I sent this morning to the Web Analytics mailing list describing the issues I have encountered lately with GA.

-----------------------------------------------
As a follow up to my issues of traffic discrepancies between Google Analytics and Webtrends, I would like to post some of my findings and impressions.

As a reminder, we have started using Google Analytics to track some of our websites, in addition to Webtrends Ondemand. Both use javascript page tags as the data collection method (no log file data is used in Webtrends).

Most of the time, I found GA numbers to be very close to Webtrends ( GA ~= 95%-98% Webtrends).

Two weeks ago, I noticed a significant drop in GA's reported visits, not reflected in Webtrends. While GA used to show about 2k visits less than Webtrends, suddenly, it was reporting over 12k less visits for the same days.

After a few days, the issue resolved itself, and Google came back to matching Webtrends in the > 95% range.

Then, yesterday, Google shows a huge drop again, with the number of visits being half of what's in Webtrends (18k visits in GA, 32k in Webtrends).

I was really puzzled by this discrepancy, as we didn't change anything on our side.

Then, I looked at my personal site that I'm tracking with Google Analytics, and noticed that for yesterday, the traffic reported is 43% lower than the day before.

Intrigued, I compared the traffic for some other minor sites from my company on which we are also using Webtrends and GA and the same issue appears yesterday: GA is displaying a total number of visits almost half of what Webtrends is reporting.

Obviously, it appears that this drop in traffic reported in GA is affecting several sites that are unrelated. I have to conclude that there is an issue on Google's side and I guess they are experiencing some sort of outage that affects the consistency of their statistics.

Has any of you noticed the same problem?
Did you also see a drop in the total visits reported for yesterday (07/16/2007) in Google Analytics?
I'd be curious to have some feedback from you.

Thanks.

Lothaire

3:50 pm on July 16, 2007 (gmt 0)

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>>All of the chart graphics are coming up with question marks, leading me to believe they are indeed have technical problems.

That's why I'm here - looking to see if I'm alone. I noticed this first on Sunday - traffic looked down. And for a couple of hours Analytics showed no traffic at all. I got worried and looked at Adsense - traffic looked normal.

Same thing earlier today.

4:56 pm on July 16, 2007 (gmt 0)

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Seeing similar on our sites as well.

Not the first time this has happened, either.

Well, you get what you pay for. We may switch over to IndexTools soon.

6:56 pm on July 16, 2007 (gmt 0)

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ditto, problems today and yesterday
8:09 pm on July 16, 2007 (gmt 0)

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I'm seeing corrections to data. The data missing for yesterday is now there. Today is looking correct too.
8:59 pm on July 20, 2007 (gmt 0)

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Hi. I have been experienceing Google Analytics problems all week! We are running a couple Pay-Per-Click campaigns and it is showing no traffic (even though Adwords and Yahoo show clickthroughs). The search engines are not even showing up for any traffic in Google Analytics.
2:49 am on July 23, 2007 (gmt 0)

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I'm having problems too - no data using their new interface. Oddly, when I switched back to the old interface, all my data appeared. Seems they have some major kinks to work out...
4:10 pm on July 23, 2007 (gmt 0)

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Well, looks like I'm unable to switch back to the old interface after seeing this message in my account...

"Please note that the previous Google Analytics interface will no longer be accessible as of July 18th."

Still, 100% of our site traffic is being classified as "Direct Traffic" which is impossible.

9:39 am on July 30, 2007 (gmt 0)

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Same here, all working fine last week. Checked today and it's saying there has been no visitors in the last two days (something I know not to be at all accurate).

I just went onto the Analytics help pages and despite a list of FAQs on the front page, when you click on them the answer it gives is 'invalid problem'. That's helpful!

Sort it out Google.

10:23 am on July 30, 2007 (gmt 0)

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("Checked today and it's saying there has been no visitors in the last two days")

Same here, Only showing a couple of visitors each day but I get my normal amount of Page impressions from AdSense.

10:37 am on July 30, 2007 (gmt 0)

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Got 1 visitor yesterday according to them, but page visits (site counter), page impressions (Adsense), and click-through tracking all show normal rates. Go figure.

I also noticed they are having problems validating new sites. I submitted one last night and it still has not validated ownership using the meta tag verification.

Marshall

11:05 am on July 30, 2007 (gmt 0)

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I've looked at a really wide variety of sites and I'm seeing no data since 2 or 3am on the 29th (yesterday), and substantial under reporting starting some time on the 28th (depending on the site).

I've written up a blog post with examples - it's not hard to find on Google Blog Search...

11:25 am on July 30, 2007 (gmt 0)

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From the Analytics Blog
[analytics.blogspot.com...]

Notice of Brief Processing Delay
Wednesday, July 25, 2007

Today there will be a brief processing delay. It is expected to last a few hours. You can still login and view your reports. Please be assured that your data continues to be collected and that no data will be lost. We expect everything to be updated shortly. Sorry for the inconvenience and thank you for your patience.
-------------------------------------------

This was Wednesday but I wonder if this has anything to do with it!

[edited by: encyclo at 2:19 am (utc) on July 31, 2007]
[edit reason] added link [/edit]

12:29 pm on July 30, 2007 (gmt 0)

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My Google Analytics reports are showing zero traffic for july 29,30 -- something that isn't the case -- traffic is at normal levels.

Interesting is it coincides with a dive to zero in alexa -- there's no relation between the two is there?

12:35 pm on July 30, 2007 (gmt 0)

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Same Problem here. Google Analytics is not showing any stats for 29th(Sunday). Its almost blank. As far as i am concerned, Google analytics seems to have problem with visits/revenue tracking from the Month of June. Most of the data's were in-accurate.
1:34 pm on July 30, 2007 (gmt 0)

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My stats for 29th July on Adsense show completely normal traffic, but the 29th July Analytics stats are close to zero, so Analytics is clearly having problems.
2:16 pm on July 30, 2007 (gmt 0)

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My charts show a big nosedive on Saturday and 0 traffic on Sunday. What's up?
2:17 pm on July 30, 2007 (gmt 0)

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Our GA stats took a dive on the 28th, off about 50%, and then zero on the 29th. We also have Urchin which reads normally.
2:18 pm on July 30, 2007 (gmt 0)

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Same here across our multiple sites. Looks like the sales data is roughly 50% off for Saturday, 100% off (i.e., reporting zero) for Sunday. Haven't seen anything posted yet at the official Google Analytics Blog [analytics.blogspot.com].
2:28 pm on July 30, 2007 (gmt 0)

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Same issue here.

I think it's fair to say this is an across the board problem.

2:53 pm on July 30, 2007 (gmt 0)

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Same here.
I have a bunch of sites with a sharp drop on Saturday and 0 traffic for yesterday... Hope they will reprocess the reports soon...
3:27 pm on July 30, 2007 (gmt 0)

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My day is almost over. (P/S: I'm in a different time zone.) And I have 0 visitors today. What a bummer.
3:38 pm on July 30, 2007 (gmt 0)

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Same here, seen before, no reason to worry - last time that happened, they retrospectively corrected it. AdSense works fine, which is more important to me.
4:08 pm on July 30, 2007 (gmt 0)

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We have been running 2 Paid Placement campaigns for one site since mid-July and none of the traffic has showed in Google Analytics. I emailed Google, and they are telling me to check if our tracking codes were installed properly. Seems to be, since it is tracking Direct traffic only. Glad I'm not the only one, but Google has to pay attention to this problem soon!
4:30 pm on July 30, 2007 (gmt 0)

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I also have noticed problems with analytics. Only a few records in the last two days
(from Spain)
5:55 pm on July 30, 2007 (gmt 0)

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Update: Temporary Reporting Delay since Saturday Night
Monday, July 30, 2007

Google Analytics users,
There is a temporary reporting delay within Google Analytics accounts. For most accounts, reporting is current through this past Saturday night. Please note that no data will be lost - data will continue to be collected and processed during this time.

We are in the process of fully updating your Google Analytics account data and will display it within your reports as soon as possible. Please note, you are still able to log in to your accounts and access all the data through Saturday. We will update this blog when reporting is fully restored.

We apologize for any inconvenience this delay in reporting has caused. Thank you for using Google Analytics.

Posted by Jeff Gillis, Google Analytics Team

[analytics.blogspot.com...]

8:16 pm on July 30, 2007 (gmt 0)

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Hehehe, the Search Paparazzi.

Google can't pass gas without making the home page around here. :)

8:38 pm on July 30, 2007 (gmt 0)

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Boy am I glad to see this today. I came back from vacation to find that my primary site (the one I'm obsessive about at least) had 300% increases Wednesday, Thursday and Friday. I got back Saturday elated at the increase then saw numbers down 60% (from average) on Saturday night and then nadda on Sunday. I franticly searched all my monitoring logs for any indication of an outage but couldn't find anything.. this makes me feel soooo much better. Now I just want the real stats.... NOW! :)

zeb

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