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Yahoo Search Marketing Pay Per Click Advertising Forum

    
What to do, If Idont get good customer service
Yahoo Mexico and TeRespondo.
cayetanob




msg:3690100
 1:46 am on Jul 4, 2008 (gmt 0)

Hi,

Recently, I mean, one month ago, yahoo changed its YSM platform in latin amercia, it changed from terespondo to the new ysm.

During this time (one month), they:
- Havenīt assigned my money to the new account.
- Changed all my campaings, to something they belived was right.
- Dont answer the phone.
- Donīt answer emails.
- The 1 800 number is always busy.
- The campaing has been on hold for almost one month.
- Etc...

I have been trying to talk to people throug phone and sending email, but I donīt even answer the phone.

So plese, what would you do in this case of poor customer service?.
Do I have to support all this, just because it is the second best search engine in Mexico (15 % of market)?

Regards
Cayetano.

 

briggidere




msg:3690119
 2:32 am on Jul 4, 2008 (gmt 0)

Divorce them mate, we did it a long time ago. It was a messy relationship that was on a gradual downward spiral.

All their exec's are leaving. Makes you wonder what they can do to save themselves from themselves.

PPC Consultant




msg:3701823
 4:54 pm on Jul 18, 2008 (gmt 0)

I am sorry about your experience. I have a dedicated team in Yahoo, and it works out great for me. Have you tried to set up an I/O with them? That would make them assign a dedicated cust service team to you..

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