Philosopher
msg:3509206 | 9:46 pm on Nov 19, 2007 (gmt 0) |
Unfortunately, this is par for the course with Y. Don't expect it to change anytime soon.
|
ewanfisher
msg:3509947 | 5:38 pm on Nov 20, 2007 (gmt 0) |
| We spoke to people on the telephone helpline and it was obvious that English (we are a UK company) was their second language and we simply couldn't communicate with them. |
|
What number were you calling? Yahoo! UK's support team is based in Ireland, with the UK account services & small business development being based in London. All the customer service reps I have dealt with over the years, have had English as a first language...
|
superclown2
msg:3511018 | 11:28 pm on Nov 21, 2007 (gmt 0) |
"All the customer service reps I have dealt with over the years, have had English as a first language... " The first names of the people I have on file are Marcos, Lara, Sofia and Federico. I won't give their surnames but they certainly do not seem to have their roots in England, Scotland, Northern Ireland or Wales.
|
ewanfisher
msg:3511325 | 12:10 pm on Nov 22, 2007 (gmt 0) |
heh, I have a few of them in email as well. Can't say I have spoken with them over the telephone though. At the moment I am about to go argue my case against Yahoo! for putting a campaign live on my account that they uploaded without my consent! fun...
|
superclown2
msg:3511338 | 12:32 pm on Nov 22, 2007 (gmt 0) |
I hope you speak fluent Spanish<G>
|
UnitedRigo
msg:3511518 | 7:14 pm on Nov 22, 2007 (gmt 0) |
Maybe I don't understand the problem completely, but can't you block the bad domains using the "Blocked Domains" tool? I have used that tool to exclude a bunch of sites that were sending me junk traffic.
|
superclown2
msg:3511546 | 8:21 pm on Nov 22, 2007 (gmt 0) |
No. The problem isn't the site that that the ad is on, but the 'person' (or, more likely, script) that's clicking on that ad. The ad is more likely to be in the natural SERPS than on someone's site.
|
superclown2
msg:3516580 | 9:08 pm on Nov 29, 2007 (gmt 0) |
Is there a good reason why Yahoo cannot have a named person to whom we can report clicks from bad neighbourhoods, who could investigate immediately instead of us having to submit a written report complete with log files for every product we are advertising, and then wait ten days for a reply? During which time the bad neighbourhood is still sending clicks, not only to ourselves but, I would imagine, everybody else as well?
|
Frank_Rizzo
msg:3516597 | 9:24 pm on Nov 29, 2007 (gmt 0) |
I have exactly the same problem. Y just keep giving a boilerplate reply to emails saying submit evidence and we'll do nothing about it. The way I see it is like shoplifting. In order to sell goods you have to accept that some undesirables will enter your store and lift goods. You can have security guards to catch them but the judge and jury will not penalise them and they keep coming back. You just have to put up with it. Where is this feature? I have countries blocked in Blocked Countries but can't find a blocked domains tool.
|
superclown2
msg:3516651 | 10:41 pm on Nov 29, 2007 (gmt 0) |
"The way I see it is like shoplifting. In order to sell goods you have to accept that some undesirables will enter your store and lift goods. You can have security guards to catch them but the judge and jury will not penalise them and they keep coming back. You just have to put up with it." Yep. and although many of us know who these shoplifters are we have to keep letting them back into the store secure in the knowledge that they'll either steal our goods or damage them, and there's nothing we can do about it because the policeman round the corner just tells us to submit a claim which we'll get a reply to in ten days but, sorry, you'll have to keep on allowing them in. Except close the store and move on to something else, which my company's done. It's a crazy situation when we're dealing with a multi-billion dollar company.
|
bears5122
msg:3520745 | 9:03 am on Dec 5, 2007 (gmt 0) |
| Maybe I don't understand the problem completely, but can't you block the bad domains using the "Blocked Domains" tool? |
|
There are some that simply can't be blocked with that tool. Yahoo! can't provide an explanation for this.
|
|
