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Yahoo Search Marketing Pay Per Click Advertising Forum

This 32 message thread spans 2 pages: 32 ( [1] 2 > >     
Server side errors in Keyword Managment Interface
anyone else seeing this?

 12:21 pm on Oct 9, 2006 (gmt 0)

I'm getting weird error messages like:

Can't insert page '/acctStatus.do' : EJB Exception: ; nested exception is: javax.ejb.EJBException: nested exception is: weblogic.jdbc.extensions.ConnectionDeadSQLException: weblogic.common.resourcepool.ResourceDeadException: 0:Could not create pool connection. The DBMS driver exception was: Io exception: Connection refused(DESCRIPTION=(TMP=)(VSNNUM



 12:25 pm on Oct 9, 2006 (gmt 0)

Yes, it's been like that since at least 1AM UK time (12.5 hours).


 12:30 pm on Oct 9, 2006 (gmt 0)

Any ideas if we can trust the partial numbers we are seeing there now?


 5:48 pm on Oct 9, 2006 (gmt 0)

Yes, it's still like this at 1:47 PM EST here in the US.


 6:57 pm on Oct 9, 2006 (gmt 0)

And now I'm not even able to log in.


 7:06 pm on Oct 9, 2006 (gmt 0)

I haven't been able to log in for over an hour.


 7:33 pm on Oct 9, 2006 (gmt 0)

They are messed up that's for sure. Probably working on a new way to take our money ;)


 10:43 pm on Oct 9, 2006 (gmt 0)

I can finally get to the login page, where this message is posted:

We are aware of current difficulties in adding, modifying or deleting listings and are working to correct the problem. Please check back for updates.


 5:30 am on Oct 10, 2006 (gmt 0)

same error i can see in my overture a/c
any one have idea up to what time it takes to rectified it....?
i can not see detail of money manager ,my balance, average daily click charge etc.



 2:42 pm on Oct 10, 2006 (gmt 0)

Yep going on second full day of outage. All these other PPC guys are really showing Google how it's done aren't they!


 2:52 pm on Oct 10, 2006 (gmt 0)

Hope they`ll fix it soon quite anoying can`t add new keywords :(


 8:02 pm on Oct 10, 2006 (gmt 0)

We've dropped some of our most clicked on keywords and lo and behold...sales haven't dropped a bit and we are saving a bundle. buh bye Yahoo


 10:41 pm on Oct 10, 2006 (gmt 0)

any news on this issue guys?


 10:51 pm on Oct 10, 2006 (gmt 0)

Still down - don't these guys have backups? What a mess...


 12:41 am on Oct 11, 2006 (gmt 0)

Called Yahoo - no eta.

They said we could use email to submit changes and they would make them. Does that mean I can use email to have them make changes on other accounts I don't manage?

Really... get real here... "submit changes by email"?

This is not pretty!


 9:09 am on Oct 11, 2006 (gmt 0)


Even Im unable to get the details on the account from past 2 days. Wrote a mail to customer support & got this reply

We apologize for the inconvenience. Please know that we are aware of the issue and are currently working on resolving the problem. As there is currently no estimated date or time frame for the issue to be resolved. We sincerely thank you for your patience and understanding while we try to resolve the issue.

Hope this problem get sorted as soon as possible.


 12:58 pm on Oct 11, 2006 (gmt 0)

Going on 3rd day!

No way to "roll back" to a working version?

I wonder if Yahoo really realizes how damaging this is going to be?

"Panama" -- who cares!

People starting to opt out of Yahoo PPC......

Stock plumeting.........


 1:25 pm on Oct 11, 2006 (gmt 0)

This is getting ridiculous! I am still unable to update my keywords. I may just focus on Adwords for a while. I have very little patience for this type of thing.


 1:45 pm on Oct 11, 2006 (gmt 0)

It's just ridiculous that Yahoo can't even sort these sort of programming issues out in a timely manner. I mean it's ok for there to be the occasional error, but come on, more than 24hrs for such a major problem? You'd think they'd have a team of braniacs working on it and have it sorted in a few hours tops.

And we all spend our money with Yahoo, why again?


 2:44 pm on Oct 11, 2006 (gmt 0)

I suppose it's too much to expect not to be charged for clicks during the downtime.



 2:50 pm on Oct 11, 2006 (gmt 0)

In the time it's been down they have lost 2 Billion (6.5%) in Market Cap, they could have bought YouTube for that!

Meanwhile Google has gained a percentage point in value.

Could Yahoo be a takeover target soon? More to the point, who would want them?


 4:15 pm on Oct 11, 2006 (gmt 0)

Yeah, a whole day now of "Please try again in 20 minutes" trying to bulk-upload new listings. Oh, how the mighty have fallen.

But their system is still working well enough to email and remind me to replenish my balance. I think I might save my money for MSN instead.


 4:34 pm on Oct 11, 2006 (gmt 0)

Wow! abandon Yahoo PPC for MSN PPC?

Desperate times call for desperate measures, so "Yahoo guys" I think things may be getting desperate!

Don't you know Google people are laughing their $$#@ off...

The REALLY bad news here is that the more Yahoo & MSN screw up, the less competition Google has and the more the blasted click prices rise!

Tropical Island

 5:05 pm on Oct 11, 2006 (gmt 0)

If you've been with GoTo, Over, Yahoo for any length of time you will know they have a history of programming screw-ups.

This does not bode well for the new interface.


 6:24 pm on Oct 11, 2006 (gmt 0)

These types of programming errors are so common with them (bad math, incorrect term identification, the ol' "new term" issue, etc.etc.) that they probably go straight from the programmers' workstations to live ... heck ... why bother testing something before you put it into production?

And, as others have noted here, whatever happened to the idea of rolling back a buggy program to the previously functioning version while they work out the problem?

Yahoo has the crappiest big-time programming on the web. Bar none.


 8:19 pm on Oct 11, 2006 (gmt 0)

i would LOVE to see a webcam on the guys tring to fix this. maybe someone can make one as a google gadget :)


 10:27 pm on Oct 11, 2006 (gmt 0)

and still the same problems wonder how long it will take for them to fix this haha moved a few accounts to google will be more if yahoo doesnt fix their problems in the next few days..


 5:20 pm on Oct 12, 2006 (gmt 0)

Hi All,

We've been experiencing some technical difficulties that were impacting the editorial tools in our search advertising UI but are happy to report that these systems are back up and running. Thanks for your patience.



 5:59 pm on Oct 12, 2006 (gmt 0)

No mention about how all of our accounts got budgeting turned on and no Current Day (or Seven Day) stats? Well, at least editorial is getting worked out. We can work on the money stuff, later, I guess.


 1:06 am on Oct 14, 2006 (gmt 0)


Not to be rude but the site/functionality was down for what? almost 3 days and that is all you can say?

I would of hoped for some sort of PR type response with some high level detail/comment on what happened as well as an apology.

If our site(s) were to go down our customers would want to know a bit more as well. Only fair you give us a bit more to tell them.

Having said that: I do want to thank you for letting us know it was up.

This 32 message thread spans 2 pages: 32 ( [1] 2 > >
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