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trouble with Yahoo! Complaint Feedback Loop Service
andy leftylefty




msg:4231542
 6:14 pm on Nov 17, 2010 (gmt 0)

Our site is signed up with Yahoo! Mail's CFL service so we can remove recipients from our mailing list if they report our newsletters as spam.
We have a few mail domains configured in the account I set up, but the one from which we send the bulk of our mailings (primarily newsletters) is generating a mere trickle of complaint emails.
By contrast, we receive (and promptly process) dozens of complaint emails from other FBL providers (AOL, Comcast, MSN, etc.) for that domain.
We do receive and process FBL complaints from Y! for the other domains we have set up.

We sign our emails with DKIM signatures and the domain in question does seem to be configured properly in Y!'s CFL interface.
I've opened a couple support tickets with their support folks, but they have not been very helpful, I'm sad to say.

Has any one else run in to this problem?
Any suggestions?

Best,
Spencer

 

DirigoDev




msg:4231600
 8:02 pm on Nov 17, 2010 (gmt 0)

Yes Sir. Yahoo has horrific customer service in their FBL department and elsewhere. Feedback loops reduce unwanted mail. You'd think that Yahoo would be interested in helping us out a bit more. Expect even worse customer service as they lay off more staff. Such a shame because they were once a shining star. Goes to show what poor management does to a company.

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