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Website Technology Issues Forum

Allowing customer to request a call
Automatic outbound calls to verify number

 11:10 pm on Apr 2, 2013 (gmt 0)

Iím digging into an area I know very Little about...

On one of my sites I need to be able to verify a persons phone number (similar reasons for email verification). What I propose to do is provide the user with a 4 digit number. It then calls the number they have provided and asks then to key in the same 4 digit number.

Is this a task for a PBX?

I have some pbx experience, although I nave never had to do any sort of deep customization or scripting.

Iím coming across as a total newbie here, but for me this is uncharted waters. I just need to understand the terms and technology that may be used so I can research it some more.

Thanks in advance.




 2:00 pm on Apr 4, 2013 (gmt 0)

I've seen very good things written about Twilio: [twilio.com...]

They support both inbound and outbound calls and SMS fun via a sensible API. No need to get into PBX nastiness yourself :)


 6:46 pm on Apr 6, 2013 (gmt 0)

You can do something like this with Google Voice. They can click a link on your page and they have to fill in a name and their phone. Google will call them back and connect them to your Google Voice number. It's free, too.


 1:57 pm on Apr 9, 2013 (gmt 0)

Thank you very much for the suggestions. Using a third party may well be the way to go. No point re-inventing the wheel.



 10:32 am on Apr 12, 2013 (gmt 0)

Why are you going through user name with 4 digits,Is it better to register your mobile no. where you can get your verification code,and that verification code you can enter in your site. That's I think quite simple. What do you say?


 11:34 pm on Apr 12, 2013 (gmt 0)

In theory it is simpler. My situation is a little bit tricky though. We already hold the users details, the user then needs to prove they are that person before we can allow them to claim an account. The way I propose to do this is to provide a 4 digit number. A system will then call the user on the number we have on file and ask then to key in the same number we provided them with on the website. Its a tricky problem :-)


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