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This Connection is Untrusted - SSL & Zen Cart
instantSSL certificate cPanel, no WHM.

Msg#: 4478754 posted 12:41 pm on Jul 25, 2012 (gmt 0)


for the past few months i been testing Zen Cart with free 30 day SSL for my Zen Cart, i would ask this in the Zen forum, but a lot of replys there are not helpful.

Well any-how i pruched a five-year SSL from instantSSL becuase they said it would be trusted by 99% of all web browsers, so just checking my site with the SSL installed i get this error:

This Connection is Untrusted

You have asked Firefox to connect
securely to www.***********.com, but we can't confirm that your connection is secure.
Normally, when you try to connect securely,
sites will present trusted identification to prove that you are
going to the right place. However, this site's identity can't be verified.

What Should I Do?

If you usually connect to
this site without problems, this error could mean that someone is
trying to impersonate the site, and you shouldn't continue.

www.***********.com uses an invalid security certificate.

The certificate is not trusted because no issuer chain was provided.

(Error code: sec_error_unknown_issuer)

If you understand what's going on, you can tell Firefox to start trusting this site's identification.
Even if you trust the site, this error could mean that someone is
tampering with your connection.

Don't add an exception unless you know there's a good reason why this site doesn't use trusted identification.

I'm new to SSL certificates and only have access to cPanel and not WHM, it seems to install right in cpanel with all the boxes file in nothing missing yet i still get the error, i contacted by host who can't find a problem with the certificate yet i still see the above error in Firefox both IE8, IE9 and Google Chrome don't see the ssl error, it seem i'm going around in circles.

Thank You.



WebmasterWorld Administrator 5+ Year Member Top Contributors Of The Month

Msg#: 4478754 posted 1:23 pm on Jul 25, 2012 (gmt 0)

If you have recently updated Firefox to v. 14, or if you have it set to auto-update you may find useful information here: [webmasterworld.com...]
If that is not the case I would contact the people who you paid for the certificate. Since you aren't seeing any issue in IE I would be suspecting something that only FF can see. It may help if you can check your server responses. There is a FF plugin called http live headers that letes you see the requests and responses between your browser and the server. It is not very user friendly for deciphering, but if you take your time you may find clues in that dialogue.


Msg#: 4478754 posted 5:42 pm on Jul 25, 2012 (gmt 0)

Hello, thank you for the reply.

i have used a few online SSL checker and get this error:

Checker 1
Certificate Chain Complete?
A valid Root CA Certificate could not be located, the certificate will likely display browser warnings.

Checker 2
The certificate is not trusted in all web browsers. You may need to install an Intermediate/chain certificate to link it to a trusted root certificate. Learn more about this error. You can fix this by following Comodo's Certificate Installation Instructions for your server platform (use these instructions for InstantSSL). Pay attention to the parts about Intermediate certificates.
Common name: www.*************.com
SANs: www.*************.com, ***********.com
Valid from July *3, 201* to July 2*, 201*
Serial Number: ****************************
Signature Algorithm: sha1WithRSAEncryption
Issuer: PositiveSSL CA 2

Which brings up this link to the comodo installing the SSL


before talking to comodo i would really like to find out what the error is just in-case i need to show them,

Thank you.

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