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Moving site from one server to another
Dedicated IP - DNS issues - Need help fast

5+ Year Member

Msg#: 3680924 posted 6:40 pm on Jun 22, 2008 (gmt 0)


This isn't my first post, but since I haven't posted in a long while, I couldn't remember my previous login information.


I work for a guy, from whom I'll be taking over his business in the coming months and I'm learning what I need during this time. We have two servers and have been migrating all the sites from the Old server to the New server, and then he'll be returning the old server back to the company, so he has just one server and bill.

We have all sites but one moved. This isn't the only site that had a dedicated IP, so I am not sure what the complete issue as there is nothing special about this site: SSL certificate and html pages. No database.

We set the site up on the new server, setup the dedicated IP on the new server ... all hooked up and turned on. On the Old server, the site is turned off. However, you can't see the site on the web ... keep getting the Plesk default page saying the hosting for this domain is not configured on this server or no such domain registered in Plesk. The site pings well, but obviously I can't tell if it's pinging to new or old server since it's a dedicated IP.

Now, I did try to delete the dedicated IP listing off of the old server, so the web should have no choice but to find the IP on the new server .... but as soon as I did that and you try to ping the site, the ping times out. As soon as I added that IP back into the old server, the site pings again.

There's nothing for me to do in the DNS account (separate from the servers) because the IP is the same. How do I tell the web to stop looking for the dedicated IP at the old server (where the site is turned off) and to look for it at the new server - where the site is setup and turned on?

Don't know if this means anything, but am moving from a Linux Powerline 3000 + Plesk .... to a Linux Athlon X2 5000 + Plesk

Thanks in advance,



WebmasterWorld Senior Member rocknbil us a WebmasterWorld Top Contributor of All Time 10+ Year Member

Msg#: 3680924 posted 5:56 pm on Jun 23, 2008 (gmt 0)

You are 100%, absolutely, positively sure the whois information is pointing to the new server IP?

This has got to be a configuration in Plesk, we've seen it before and it was the case then. Can't help you though, I call in my admin to figure it out for me.

The dedicated IP tells me it's likely something to do with the IP pool in Plesk, or that the IP's are not properly bound to the server. This is not an automatic thing with Plesk, you have to bind the IP's to the server, they become available in Plesk, then you assign each domain an IP, either shared or dedicated, via the IP pool controls. In the case of a site with an SSL cert, it's going to be dedicated. Make sure that's all in order then call up your admin. :-)


5+ Year Member

Msg#: 3680924 posted 9:23 pm on Jun 23, 2008 (gmt 0)

Thing is - WE are the admin LOL. All the Plesk parts are in order ... just the web refuses to propagate them. It's weird.

Thanks for your help though ... guess we're just at the mercy of the web.

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