Msg#: 4689242 posted 11:07 am on Jul 20, 2014 (gmt 0)
Hi.... Having a problem with a Canon Pixma MG3500 on a MacBook Pro running MacOS 10.8.5
A print job has passed from the queue on the PC to the printer and I can't stop it.
There is no print job showing in the queue so there is nothing to cancel, the printer has been removed from mains pawer, the PC has been rebooted.... nothing works. As soon as the print queue is set to RESUME, this same print job starts up again, and again and again.....
Even if the print job has hundreds of pages (not the case) there must be some way to abort printing once a job has passed from the computer queue.
Anyone know how to do this? I've searched for hours and can't find anything that helps.
Does the Printer have its own separate Utility in your Applications folder? It may need to be running to address the queue from system preferences (even if waiting for paper). I don't use the Canon printers, so I can only offer general suggestions, sorry. I do realize you have probably tried this. Have you looked up similar problems at Apple? [discussions.apple.com...]
Msg#: 4689242 posted 1:14 am on Jul 21, 2014 (gmt 0)
There is a Utility App but it has nothing that addresses this problem. A reset usually involves a combination of key presses using the on/off switch and the stop/reset key... but there isn't anything in the manual or in that Utility app.
Msg#: 4689242 posted 1:42 am on Jul 21, 2014 (gmt 0)
The Utility app is not related to the printer, it is for your system. What I meant was to ask whether you have a Canon supplied app for the printer in your Applications folder, sorry for the confusion. I use Epson printers and there is an Epson folder and an Epson Printer app in the apps folder to manage them, that's why I thought you might have the same kind of thing for your printer.
Msg#: 4689242 posted 1:56 am on Aug 4, 2014 (gmt 0)
With the HP 2200, shutting the printer off is the only thing I've been able to do. Powering down and waiting a slight interval clears the memory. My worry has always been creating a paper jam... but the paper path is simple enough that I've never had a problem.