wheel
msg:4261212 | 3:28 pm on Feb 1, 2011 (gmt 0) |
I was blacklisted by comcast years ago for no other reason than I did email forwarding for hosting clients - bounced all their emails to their comcast account.
Call, they'd whitelist me. A week later, blacklisted again. Call, they'd whitelist me. A week later...etc.
I eventually just told clients to use a different internet service provider. Sorry, don't have any suggestions other than to try and call them on the phone.
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andrewsmd
msg:4261230 | 3:40 pm on Feb 1, 2011 (gmt 0) |
I was afraid that was the answer. The problem I have is while I understand that, most of our clients don't. I've never been a fan of blaming someone else, even when it is their fault. I'm a solution man, not a band aid man. I'll see what I can figure out.
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andrewsmd
msg:4261233 | 3:45 pm on Feb 1, 2011 (gmt 0) |
One thing I don't understand is the rbl I'm on is obviously a poorly ran business if I can't even get a hold of anyone there. How can a company as big as comcast consider it a valid rbl...
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Hoople
msg:4262002 | 1:18 am on Feb 3, 2011 (gmt 0) |
Is your IP in a Netblock marked as 'Portable' ie in a dial up range? Comcast, many F100's and a few Tier 1 ISP's won't accept mail from any portable/dial up range.
Check your IP on [mxtoolbox.com ] This test will check a mail server IP address against 147 DNS based email blacklists. Whitelisting on the recipient end is sometimes the only option for those lists with no reasonable removal process.
As an email admin by day I suggest you do more than just the reverse dns. That was enough in 2006-2007, the spammers have got that covered since then too. Add to the dns SenderID/Domain Keys and SPF records. There has been no harm in doing both SenderID/Domain Keys and SPF IMHO.
The best of the online SPF record checkers is [kitterman.com ] There are others but they give confusing results (IMHO) and/or false errors. openspf.org has lots of backing docs if you are curious.
Some SPAM blacklists will list you if your server banner (greeting) doesn't match your domain. On a shared server this may not be configurable. You then may find some relief by listing it as a secondary MX record (in addition to citing its IP in your SenderID/DK/SPF config)
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Hoople
msg:4262007 | 1:35 am on Feb 3, 2011 (gmt 0) |
| One thing I don't understand is the rbl I'm on is obviously a poorly ran business if I can't even get a hold of anyone there. How can a company as big as comcast consider it a valid rbl... |
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See [postmaster.comcast.net ]
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andrewsmd
msg:4262259 | 3:08 pm on Feb 3, 2011 (gmt 0) |
That's great information. I've kind of been thrown into the webmaster role handling hosting, email, development, scoping, and outsourcing management so I'm somewhat new to all of this.
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