Nevermind. My ISP is saying they cannot do it. The free software g4u is not compatible with the hardware structure of the server. It supports the older systems and they don't use any third party software such as Norton or symantec Ghost.
[edited by: eelixduppy at 6:46 pm (utc) on Mar. 1, 2009]
I am rather stunned that you would stay with a hosting provider that lacks the expertise to simply backup & restore or just clone a drive. You should never have to reinstall everything if proper backups are being run.
Worst case it would take less than 30 minutes to either backup the primary drive & restore it to a new drive or just clone the drive.
Going forward, you should consider having a hot spare that is updated nightly. That will significantly reduce downtime to 10 minutes or less or at least limit a major catastrophe. Moving to a hosting provider with properly trained admins would be a good way to reduce stress for the rest of the year too.
You do have a dev copy of your site on your work system(s), correct? If not, might want to implement that! I have the active host and a mirror on a personal machine, AND and dev machine where I piddle and play... three copies... and at anytime my host is not up to snuff it's merely a matter of uploading to another and redirecting the DNS. Certainly not as elegant as a BACKUP on the HOST, but I'm a Belt AND Suspenders kind of guy. :)