Msg#: 3781255 posted 2:19 pm on Nov 6, 2008 (gmt 0)
RICHMOND, Va. (AP) — The consumer electronics retailer Circuit City said Monday that it was closing about 20 percent of its American stores in an effort to return to profitability.
The company, based in Richmond, Va., said that it would close 155 of its more than 700 stores in 12 markets, including Phoenix and Atlanta, by Dec. 31, laying off about 17 percent of its domestic work force.
Msg#: 3781255 posted 8:20 pm on Nov 7, 2008 (gmt 0)
... and somewhere a Best Buy exec is smiling. This is another example of when you let customer service slip, your market share quickly erodes. Take care of the customers, they are the ones who pay the salaries.