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How To Recoup Loss
learn4life




msg:4254454
 11:47 pm on Jan 17, 2011 (gmt 0)

I need your opinion...

So I've started to mainly use CMS to build websites. Most clients are now asking to do the updates themselves, which I don't mind, but this will reduce my income as most of it is based on the updates I charge for. The cost for the updates are fairly reasonable and if they start to update their sites then I won't make any money.

I'm trying to figure out how to get this money back in some way, eg: charge the clients who want to do their updates more when they make a mistake or charge them more to build the site?

I'm stumped and would like your opinion.

Thanks in advance!

 

Status_203




msg:4254552
 9:12 am on Jan 18, 2011 (gmt 0)

Offer training? If they're going to go it alone they're going to need to know about web content writing, SEO, image optimisation and all the rest aren't they?

rocknbil




msg:4255311
 6:57 pm on Jan 19, 2011 (gmt 0)

Don't cling to losses, embrace opportunities. Should these clients actually maintain their own sites, it opens time for you to pursue new ones.

But take it from an old codger - they will have you set up these CMS interfaces and wind up calling you to do the updates. Out of the last 20 CMS customers I have, only 2 actually do the updates themselves. :-)

learn4life




msg:4255433
 10:28 pm on Jan 19, 2011 (gmt 0)

Thanks for your feedback - it's helpful.

And you are correct, when one door closes another opens...

willybfriendly




msg:4255457
 11:24 pm on Jan 19, 2011 (gmt 0)

I agree with Bill. Customers do not tend to keep up their own sites - CMS or not.

Further, there is ongoing maintenance and security upgrades that are beyond the ability of most end users.

Thus, be sure to propose a maintenance contract with every such site. I regularly offer an "up to X hours" for a flat annual rate. If they go over the limit it becomes hourly.

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