| How To Recoup Loss
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learn4life
msg:4254454 | 11:47 pm on Jan 17, 2011 (gmt 0) |
I need your opinion...
So I've started to mainly use CMS to build websites. Most clients are now asking to do the updates themselves, which I don't mind, but this will reduce my income as most of it is based on the updates I charge for. The cost for the updates are fairly reasonable and if they start to update their sites then I won't make any money.
I'm trying to figure out how to get this money back in some way, eg: charge the clients who want to do their updates more when they make a mistake or charge them more to build the site?
I'm stumped and would like your opinion.
Thanks in advance!
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Status_203
msg:4254552 | 9:12 am on Jan 18, 2011 (gmt 0) |
Offer training? If they're going to go it alone they're going to need to know about web content writing, SEO, image optimisation and all the rest aren't they?
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rocknbil
msg:4255311 | 6:57 pm on Jan 19, 2011 (gmt 0) |
Don't cling to losses, embrace opportunities. Should these clients actually maintain their own sites, it opens time for you to pursue new ones.
But take it from an old codger - they will have you set up these CMS interfaces and wind up calling you to do the updates. Out of the last 20 CMS customers I have, only 2 actually do the updates themselves. :-)
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learn4life
msg:4255433 | 10:28 pm on Jan 19, 2011 (gmt 0) |
Thanks for your feedback - it's helpful.
And you are correct, when one door closes another opens...
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willybfriendly
msg:4255457 | 11:24 pm on Jan 19, 2011 (gmt 0) |
I agree with Bill. Customers do not tend to keep up their own sites - CMS or not.
Further, there is ongoing maintenance and security upgrades that are beyond the ability of most end users.
Thus, be sure to propose a maintenance contract with every such site. I regularly offer an "up to X hours" for a flat annual rate. If they go over the limit it becomes hourly.
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