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"Cramming" is the practice of placing unauthorized, misleading, or deceptive charges on your telephone bill. Crammers rely on confusing telephone bills in an attempt to trick consumers into paying for services they did not authorize or receive, or that cost more than the consumer was led to believe.
The above calls are presented for carrier <Example, Inc.>.
If you have questions regarding these calls please contact
<Example, Inc.> at <toll-free number>.<Example, Inc.> billing on behalf of <Another Example, Inc.>
I wonder if they actually notified the people in advance that their call was being recorded (illegal in some places without notification).
or, accompanied by an automatic tone warning device, sometimes called a “beep tone,” that automatically produces a distinct signal that is repeated at regular intervals during the course of the telephone conversation when the recording device is in use.
I found out from the phone company that they cannot stop companies from this practice because of federal law restrictions. I about fell over.
Authorization portion of sales call is recorded and a third party vendor will verify that the sale was authorized. Please see attached.
I agree that Verizon tends to grow charges. Everytime I go to a Verizon store my bill shows with an extra charge that I did not order.
I think we're discussing two different things.
Still, Diamond said AT&T won't hesitate to waive a questionable fee if an investigation shows that the fee wasn't authorized - which may indeed be the case but doesn't reflect Cohen's experience.
I am surprised that the members here are not all on VOIP systems.