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Professional Webmaster Business Issues Forum

    
When Hosting Companies Make False Claims
how should webmasters react?
DXL

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4053152 posted 7:56 am on Jan 3, 2010 (gmt 0)

I have dozens of clients hosting with company X, a well-known host company. Company X has been encouraging clients to pay an annual membership fee for inclusion in their client website directory.

One major benefit that they highlight is the SEO Advantage from getting a link in their directory. There are only two problems: The links to each site are redirects, and a nofollow tag is used for each link.

I've already had clients pay for inclusion. Is there any reason why I shouldn't ask for a refund for all of them at this point? The more important question, what's to keep this hosting company from being sued for falsely advertising the benefits of their paid directory inclusion?

 

piatkow

WebmasterWorld Senior Member piatkow us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 4053152 posted 11:15 am on Jan 3, 2010 (gmt 0)

You will need to consult a lawyer in the appropraite jurisdiction for that one.

DXL

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4053152 posted 10:44 pm on Jan 3, 2010 (gmt 0)

I'm not suggesting that I personally want to sue them. But at a minimum, I'd like to ask for a refund if they aren't delivering something that they are advertising. I'm simply surprised that they can get away with doing that.

httpwebwitch

WebmasterWorld Administrator httpwebwitch us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 4053152 posted 3:41 am on Jan 4, 2010 (gmt 0)

if you think you deserve a refund, ask for one

piatkow

WebmasterWorld Senior Member piatkow us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 4053152 posted 1:37 pm on Jan 4, 2010 (gmt 0)

There is no reason why you shouldn't ask for a refund and I have no doubts about your moral right but only professional advice will tell you if they must give it to you.

seiretto

5+ Year Member



 
Msg#: 4053152 posted 7:57 pm on Jan 5, 2010 (gmt 0)

It sure sounds like false claims by that host.

You have statutory rights as a consumer and in most countries will be able to cancel within 7 days of making any purchase of the Internet. Check their terms and conditions of purchase, contact their customer service and keep all correspondence.

If you get no joy contact your credit card company and request a chargeback.

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