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Google Ads - webmaster putting them on my site against my directions
twinclaire




msg:3212620
 10:39 pm on Jan 8, 2007 (gmt 0)

Hi, my webmaster has been puting google ads on my website I was furious and told him to get them off, then I discovered that he had also put them on our thank you page hidden from us only in view of those sending emails, off they came again, now I find he has them in his links he has put on our front page. Now I have been informed that he gets paid for every click, is there any way I can find out how much this adds up to as I will be deducting this of my next bill
Thanks for any help
Twinclaire

 

mack




msg:3212625
 10:44 pm on Jan 8, 2007 (gmt 0)

I really think you need to have a clear contract drawn up between you and the webmaster. Remember you are the customer, what you want the webmaster should provide. There should be no area open. Try and get your webmaster contracted.

Mack.

Woz




msg:3212631
 10:51 pm on Jan 8, 2007 (gmt 0)

Um, I would be finding a new webmaster. Sorry to be blunt, but as they say, when something goes wrong, the 1st time is an error, the 2nd time is their fault, the 3rd time is my (your) fault.

And if you decide to stick with your current webmaster, as Mack suggests, get a watertight contract drawn up and signed before paying any more money. Other things I would consider right now are:-
1) is the domain registered to you and not the webmaster?
2) do you have a copy of all relevant files for your website?
3) do you have server access and the ability to change passwords to block your current webmaster should things turn sour?

and so on. Be Prepared.

Onya
Woz

LifeinAsia




msg:3212636
 10:55 pm on Jan 8, 2007 (gmt 0)

You can also tell him that if he continues to put his AdSense code on your site without your permission, you will file a complaint with Google. Putting AdSense on sites not under your control is a clear violation of Google's ToS and he could probably be banned for life.

twinclaire




msg:3212650
 11:12 pm on Jan 8, 2007 (gmt 0)

Firstley let me say thank you to mack for your reply.

Wos, Now you have put my head in a spin, All the questions you have laid out the answers are no. we are having a battle with him at the moment as our domain runs out soon and discovered he has registerd that in his name, he has never allowed us to have any dealing with our site, we are airbrush artists and have spent a lot of money on our site and cant afford to let him kill it off, Yes we did give him chances but now we would like to change for someone new after now discovering that he is a third party reading our incoming and outgoing emails via our website, he commented on a painting we emailed to a customer, so now is the time he has got to go but we have a huge battle.
Regards mel (twinclaire)

rocker




msg:3212702
 11:53 pm on Jan 8, 2007 (gmt 0)

my webmaster has been puting google ads on my website I was furious and told him to get them off, then I discovered that he had also put them on our thank you page hidden from us only in view of those sending emails, off they came again,

twinclaire, it's time to find a new webmaster. Try and get him to transfer the domain to your name and give you access to the website server.

If he refuses, I would threaten him with turning him over to Google for violating their AdSense TOS. You stated that he placed AdSense on your site without your permission, that is not allowed. He can only place ads on his own site or on sites he has permission from the owner.

I am sure he will not want to lose his AdSense account and will probably transfer the domain to you. Only threaten him as a last resort, he may retaliate.

Good luck.

Woz




msg:3212712
 12:00 am on Jan 9, 2007 (gmt 0)

twinclaire, although we are only hearing one side of the story, it would indeed seem that you are in an unenviable position. You need to take steps to regain control over your domain, website, and so forth. However, you need to do so legally and without escalating the situation. Therefore, before doing anything, I would suggest you consult a Lawyer to ensure you do everything by the book.

Onya
Woz

blueheelers




msg:3212910
 4:49 am on Jan 9, 2007 (gmt 0)

Priority #1, and I repeat #1, should be to get the domain in your name ASAP. Priority 2 would be to get a copy of the site's files and databases.

I would not try to stir things up over AdSense or E-mail reading at this point. He has you at his mercy since he has your domain and site. The last thing you want to do is give him another reason not to cooperate by having his AdSense canceled.

Once you get the domain and site, then find a new webmaster.

calicochris




msg:3213422
 3:56 pm on Jan 9, 2007 (gmt 0)

This is hard to deal with. I had to deal with another webmaster on behalf of a customer ... he was keeping her sites hostage. At the end of the day, the customer decided to pay a 'hostage fee' to get her sites released. It was an ugly situation.

From that point onwards, as part of my own customer service, I've always simply sent the customer passwords for their site and their domain name. No-one uses it (thank heavens!) but I feel better!

jtara




msg:3213548
 5:07 pm on Jan 9, 2007 (gmt 0)

What was your agreement with your webmaster? You DO have a written agreement, right?

Unfortunately, this sort of thing happens way too often. The best thing you can do, I am afraid, is negotiate a reasonable "hostage fee" to get him to transfer the domain to you.

If you're still really upset, sue him in small claims court after paying the hostage fee and gaining control of the site.

SiteChemistry




msg:3214579
 12:46 pm on Jan 10, 2007 (gmt 0)

Priority #1, and I repeat #1, should be to get the domain in your name ASAP. Priority 2 would be to get a copy of the site's files and databases.

I would not try to stir things up over AdSense or E-mail reading at this point. He has you at his mercy since he has your domain and site. The last thing you want to do is give him another reason not to cooperate by having his AdSense canceled.

Once you get the domain and site, then find a new webmaster.

I whole-heartedly second Blueheelers' comments.

As long as you have a copy of your site (which is publicly available to anyone), control of the domain is everything. Ignore everything else and get the domain name.

Then, find a webmaster who'll run your site for you rather than himself.

[edited by: SiteChemistry at 12:46 pm (utc) on Jan. 10, 2007]

Fortune Hunter




msg:3214759
 3:25 pm on Jan 10, 2007 (gmt 0)

Twin:

I agree with others, you must get control of your domain first and foremost. Once that is done than get copies of the web pages and change the passwords for everything to stuff only you guys know.

I had a similar issue a year ago when a client of mine (lawyer) called and told me one of his clients was being held hostage by his webmaster. I ended up intervening and talking the other webmaster off the ledge, but it was not easy and could certainly have ended worse.

Part of the problem here is people and businesses setting up web sites and not understanding even the basics that go into it. I understand business people are busy, but I think you need to understand the basics of this stuff to avoid getting into jams.

Some if not all the domain registrars allow you to register your domain, but give limited access to a webmaster for purposes of managing a site. This helps because you still control the key item, the domain, but don't have to manage every detail yourself.

Fortune Hunter

callivert




msg:3218091
 6:49 am on Jan 13, 2007 (gmt 0)

First step, contact the company that registered the domain name. If you don't know who the registrar is, just do a whois lookup on your domain name and find out. (google "whois lookup" and you'll get a stack of sites where you can find out where your domain is registered). Give them a call. It's likely they will not want to deal with the situation, but be persistent.
If he was employed by you to register a domain name for you, then he has acted fraudulently and in bad faith. How many CEO's of large companies are there that personally renew the company domain year after year? My guess is zero. It's a job that's left to webmasters. You're likely to eventually get the domain name if you dispute it through the domain dispute resolution system.
You also need to fire the guy and sue the pants off him, but all of that is for the future: time's running out. You need to have the domain renewed and have it in your name.
Call the registrar, and spend some money on a really, really good lawyer.

jtara




msg:3218178
 10:23 am on Jan 13, 2007 (gmt 0)

How many CEO's of large companies are there that personally renew the company domain year after year? My guess is zero. It's a job that's left to webmasters.

Bzzzzzt! Wrong answer!

Sure, left to webmasters - but not outside companies.

It's like letting your real-estate agent put the title deed in their name.

Don't be surprised if the county registrar is skeptical.

The deed's in Snidley Whiplashe's name, and Little Nell is tied to the railroad tracks. Hope you have your paperwork in order!

Regarding internal fraud (which this isn't) - it's an interesting hole in most company's procedures. Most companies have procedures in place that would catch this quickly if, say, an accountant were writing checks to themselves instead of to vendors. But domain name registrations?

Corey Bryant




msg:3218384
 5:23 pm on Jan 13, 2007 (gmt 0)

Reminds me of the webmaster on one of the court TV shows a couple of weeks back.

He said he puts all the domain names in his name to basically lock his customers to him. Legal - depends on the contract. Ethical - no.

Take it with baby steps. You can always get your data - hopefully he gave you an FTP account. He might be going through a reseller for the domain registration and worse case, you can call him.

With corporations, my roommate actually managed all of their company's domain names for the longest time - and of course they were in the company name. This helped to protect the company in case the employee was no longer working for that company.

Good luck with it though. I know exactly what you are going through, I have helped a few people take back their domain name. It takes a lot of patience and persitence.

I would start off by just asking him in a non-chalant manner about the domain name - that you don't get any renewal notices for it from (like Godaddy). Open the door slowly. Don't kick it down

-Corey

D_Blackwell




msg:3218391
 5:35 pm on Jan 13, 2007 (gmt 0)

Do everything possible to gain control amicably, even if it means paying a ransom fee. There are so many options of torpedoes that he could put in the water just out of spite..... Clearly he has a 'black hat' approach to his business anyway. Being in the right won't be of much use until the ship is already sunk.

ddregallo




msg:3218821
 6:23 am on Jan 14, 2007 (gmt 0)

IMO. The issue of your domain name has as much to do with trademark law as anything else. Is your domained name registered as a federal trademark? If so you may have legal options for getting back control of it. I should mention, however, I am not a lawyer.

Lorel




msg:3231632
 4:32 pm on Jan 25, 2007 (gmt 0)

I manage over 30 websites and have had a few clients whose sites I took over who didn't know they didn't own their own domains but they managed to get the domain in their own name.

When I take over a site or set up a new domain I send the clients all registration and hosting info (including passwords) re their domain and emphasize they keep all such files in a safe place in case anything happens to my files, i.e., I train them in keeping records for their own domain. I just had one client write me yesterday re a company wanting them to renew their domain who wasn't the registrant and the domain wasn't due for 2 more years which was a scam.

I also keep a list of all client's domains arranged by due date and check it every month to make sure they are all paid up.

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