Welcome to WebmasterWorld Guest from 54.227.48.147

Forum Moderators: phranque

Irritating Things On Websites

What makes you leave a site or annoys you?

     
1:43 am on Dec 5, 2017 (gmt 0)

Senior Member from GB 

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month

joined:Aug 13, 2003
posts: 1037
votes: 1


Quite a few years since I started one of these discussions. Where does time go?

Anyway, you click on a site and visit it... what makes you leave a site or annoys you?

I am getting fed up of constant notifications. This site needs to know your location, accept or decline? Click to decline, move the mouse pointer so you can read the content and bang, the sign-up notification because they are thinking I am leaving! I moved the mouse because I wanted to read the content. Ok, click that to close. A few seconds later, another load of nonsense... Would you leave comments on our our site/leave a review? Honestly, if you want me to leave a review, I just might on occasion. Expect a scathing, hating review. I have been wasting my time clicking here and there just to actually try and view your content while you seem to try to get me to avoid looking at it.

Recently, I searched for a product. Three websites hammered me with such an utter barrage of nonsense to view their products, I gave up. Bought from eBay in the end. Some of these had paid for adverts, just to annoy people who then leave with no interest in buying because you've put us off and we buy from a site that doesn't annoy us too much, at least as buyers.

Here are some more:

1) Javascript that does not reset pages correctly. If I click next, I expect the page to refresh and go to the top, not stay where I currently am. Further, if I use a drop-down menu to go to page 4 and then you refresh the page with javascript, when I use "page up" or "page down" keys to scroll, it changes the drop-down value and that gives me a whole new page when I only wanted to scroll the current page. Yes, people use keyboards to browse, not just mice and touchscreens.

2) Unusual one that annoys me. Companies selling Cellphones/Mobiles where their websites only work on the newest browsers. Yes, it is true that my mobile company website does not work properly on my phone. They sold the phone to me, I am currently a customer. Let's pretend this is my only connection to the internet and I want to upgrade. On a site that doesn't work on a phone they sold me! Honestly, how much more stupid do you have to be - your customers have browsers that are probably at least two years old, some will be 5 or 6 years by now. Somehow, you don't want their custom anymore? Unbelievable that a site selling new technology requires the new technology that the customer clearly doesn't have so they can buy this new technology! Honestly, this is one of the most silly mistakes I've ever seen... not understanding your customer. you won't believe the number of customers I had when I made sure my site worked on Netscape 4 when other sites didn't work or put up messages to tell them to get a different browser. They didn't get a different browser, they found a different website that worked.

What annoys you? What are the biggest things that make you leave a site?
2:02 am on Dec 5, 2017 (gmt 0)

Moderator from US 

WebmasterWorld Administrator keyplyr is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Sept 26, 2001
posts:10624
votes: 630


What annoys you? What are the biggest things that make you leave a site?

• Site notifications

• Unsecure content that trigger browser warnings

• Too many ads

• Slow loading ads or content that makes the page jump around

• Bait 'n switch. Pages that pretend to offer one type of content, but do not

• Anything that forces browser behavior to something I did not choose to do

• Pages that bait me with partial content but try to get me to subscribe to continue

• Almost any type of pop-up or layover
6:21 am on Dec 5, 2017 (gmt 0)

Moderator

WebmasterWorld Administrator buckworks is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Dec 9, 2001
posts:5755
votes: 97


This one is a huge gripe for me when it happens:

If you're a merchant offering a coupon, and your shopping cart rejects the coupon the instant it expires, fer cryin' out loud take down the banners from the rest of your site that are still promoting it!

I had an icky experience a couple of nights ago when I wanted to use a coupon code. The shopping cart rejected it even though there was still a banner on the very same shopping cart page telling me to use the coupon!

I ended up buying from their competitors.
8:30 am on Dec 5, 2017 (gmt 0)

Senior Member from ES 

WebmasterWorld Senior Member 10+ Year Member

joined:Nov 13, 2005
posts:660
votes: 0


    to click in the "Who we are" link just to find "We are a group of professionals with a wide background in blah, blah, blah..." but not a single name or photo of the actual people working there
9:37 am on Dec 5, 2017 (gmt 0)

Administrator from GB 

WebmasterWorld Administrator engine is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:May 9, 2000
posts:25033
votes: 658


Two of the most annoying for me are:-
1. I dislike the popup that wants me to subscribe to their newsletter before i've even had the chance to read the content i've arrived at. How will I know if i want to subscribe! It blocks the content i'm trying to get to.

2. While on the subject of popups, if a site has to have a popup, please make sure it works on mobile devices. The [X] cannot be clicked because it's a fixed size and off the mobile screen area. grrrrr.
10:54 am on Dec 5, 2017 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member tangor is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Nov 29, 2005
posts:7995
votes: 578


When surfing for myself I sometimes tell FF to NOSTYLE and crank NoScript to the 9's. Surprising how many websites work, and work very well!, using that combination. :)
11:56 am on Dec 5, 2017 (gmt 0)

Administrator from GB 

WebmasterWorld Administrator engine is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:May 9, 2000
posts:25033
votes: 658


Oh, and if you're ecommerce, don't hide shipping costs until the last minute of the sale.
12:16 pm on Dec 5, 2017 (gmt 0)

Administrator from US 

WebmasterWorld Administrator not2easy is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Dec 27, 2006
posts:3550
votes: 196


Worst sites? Still relying on flash.

I would add that ecommerce sites that offer a coupon should show that coupon in the cart so folks don't leave and find a better deal.

If you only use one shipping service, that should be clear all through the shop.
1:00 pm on Dec 5, 2017 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month

joined:Nov 15, 2001
posts: 1582
votes: 16


Fashionable designer sites that don't follow the usual format of a website. I like that the logo top left leads me to the hompage, that navigation is easy to find and follow, not that I have to work out exactly how to navigate because they have made it so cool - that I can't work it out! Grrrrr
1:01 pm on Dec 5, 2017 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month

joined:Nov 15, 2001
posts: 1582
votes: 16


Oh and will I take a survey when I have just arrived and couldn't answer any questions about the business/site yet anyhow!
3:10 pm on Dec 5, 2017 (gmt 0)

Senior Member

WebmasterWorld Senior Member bwnbwn is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Oct 25, 2005
posts:3560
votes: 28


All the above and one pet pee for me
Videos starting auto start when scrolling past one or one when the page loads begins to play.
4:01 pm on Dec 5, 2017 (gmt 0)

Full Member from CA 

Top Contributors Of The Month

joined:Feb 7, 2017
posts: 217
votes: 15


Auto start videos are very annoying, especially ones that have no way to stop them. One of our local papers, the National Post, does this all the time.
7:15 pm on Dec 5, 2017 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member lucy24 is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month

joined:Apr 9, 2011
posts:14426
votes: 576


“Turn off your adblocker or we won’t let you see one single word of the site.”

OK, ’bye then. I may choose to disable the ad blocker for selected sites ... but not until I’ve seen them. (Pro tip: The most effective method I've ever come across was to put the “please turn off your ad blocker” message inside one of the boxes that would otherwise have contained an ad. Fastest I've ever whitelisted. And yup, I frequently recommend this site to others, including people who may not have an ad blocker in the first place.)

Autoplaying video is another instant-close option. Firefox has a helpful feature that shows which tab is making the noise, with an option to silence it--but the Silence icon is right next to the Close icon, both are quite small, and most of the time I end up clicking Close, whether intentionally or otherwise.

Oh, and let’s not forget the flat-out unreadable site. It passes my understanding why G### search persists in returning results for Google Books on mobile devices, when they must know that the entire site is unreadable on everything but desktops. Suboptimal is one thing. Unusable is another.

Location is not a big issue for me. I Just Say No and carry on.
12:08 pm on Dec 7, 2017 (gmt 0)

Full Member from CA 

Top Contributors Of The Month

joined:Feb 7, 2017
posts: 217
votes: 15


“Turn off your adblocker or we won’t let you see one single word of the site.”

Three local grocery chains use the same software to display their grocery flyers. Now they want you to turn off your ad blocker, even though there are no ads on their flyer page. I turn off my ad blocker but it still blocks me. Same software, same error for 3 stores. Ridiculous.
5:34 pm on Dec 7, 2017 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member lucy24 is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month

joined:Apr 9, 2011
posts:14426
votes: 576


They want you to turn off the adblocker in order to view a page whose sole purpose is to entice you into spending money at their physical store?

I do believe we have a winner.

In other news: {snicker} [search.google.com]. And that's the title page; content pages are worse. Physician, heal thyself.
7:25 pm on Dec 7, 2017 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month

joined:Feb 12, 2006
posts:2678
votes: 105


sites that are obviously designed for mobile screens, and only mobile screens, tick me off when i'm on a desktop -- they all have gigantic images, ginormous text and acres of whitespace and you have to scroll down for five minutes before you get past the header
10:33 pm on Dec 7, 2017 (gmt 0)

Full Member from CA 

Top Contributors Of The Month

joined:Feb 7, 2017
posts: 217
votes: 15


sites that are obviously designed for mobile screens, and only mobile screens, tick me off when i'm on a desktop -- they all have gigantic images, ginormous text and acres of whitespace and you have to scroll down for five minutes before you get past the header

Speaking of mobile only, one national Canadian newspaper, G&M, has disabled the right mouse button click and made it equivalent to the left mouse button click. You now cannot even copy the URL without going to the page. Very annoying.
1:50 am on Dec 8, 2017 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member lucy24 is a WebmasterWorld Top Contributor of All Time 5+ Year Member Top Contributors Of The Month

joined:Apr 9, 2011
posts:14426
votes: 576


one national Canadian newspaper ... has disabled the right mouse button click

Times like this, I'm reminded of
One of my advisors will be an average five-year-old child. Any flaws in my {site design} that he is able to spot will be corrected before implementation.
3:36 am on Dec 8, 2017 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member tangor is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Nov 29, 2005
posts:7995
votes: 578


That CA newspaper mentioned above works a treat (if not so pretty) with scripts disabled. :) Actions like described are one of the reasons I won't play nice.
7:34 am on Dec 13, 2017 (gmt 0)

Moderator

WebmasterWorld Administrator buckworks is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Dec 9, 2001
posts:5755
votes: 97


Well, it happened again ... different retailer this time ... I was ready to buy and entered the coupon code that was featured prominently throughout the site ... and the cart said the code was invalid.

I abandoned the cart.
1:44 pm on Dec 13, 2017 (gmt 0)

Full Member from CA 

Top Contributors Of The Month

joined:Feb 7, 2017
posts: 217
votes: 15


"That CA newspaper mentioned above works a treat (if not so pretty) with scripts disabled. :) Actions like described are one of the reasons I won't play nice."

Thanks, js disabled worked a treat! I did not think to disable js. Installed NoScript Security Suite, which comes standard with tor browser. it works very well, down to the site level.
9:39 pm on Dec 16, 2017 (gmt 0)

Senior Member

WebmasterWorld Senior Member essex_boy is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:May 19, 2003
posts:3193
votes: 9


Pages that bait me with partial content but try to get me to subscribe to continue (In my line of work although it turns over billions it has just one trade magazine, they do this all the time)
Videos that start just because I was on the page
Adverts that follow me down the page

Odd thing is due to this and awful results from Google, I now frequently buy from Ebay, a site that in normal I avoid (Rubbish mostly) but Ive had enough of searching through tripe to find what I want.
5:23 am on Dec 17, 2017 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month

joined:Sept 21, 2002
posts:755
votes: 10


About us page that has absolutely no location info besides the URL. No telephone number or email link either.

I have nothing against offshore firms perse, but things like web hosting I prefer to eliminate cross ocean network leaps!
7:36 am on Dec 17, 2017 (gmt 0)

Moderator from US 

WebmasterWorld Administrator keyplyr is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Sept 26, 2001
posts:10624
votes: 630


Event page that assumes you know what city (or even country) it is in. It may mention it is at the park or the stadium and not say which one or where it's at. Duh.
6:40 pm on Jan 17, 2018 (gmt 0)

New User

joined:Dec 23, 2017
posts: 16
votes: 0


Websites that aren't updated. There was a historical attraction, that stated that they were open to the public 7 days a week, except when there were special events. They listed a calendar of their events. We drove the 30 miles to the site, and it was closed for an event not listed on their calendar. I come across so many websites that look like they haven't been touched since they were first launched back in the day when everyone thought they needed a website, but didn't know why.
8:32 pm on Jan 17, 2018 (gmt 0)

Junior Member from CA 

Top Contributors Of The Month

joined:Mar 2, 2017
posts:48
votes: 5


- Music in the background
- A location request notification
- Popups that have a very small x in mobile devices
- Flash
10:53 pm on Jan 24, 2018 (gmt 0)

Senior Member from GB 

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month

joined:Aug 13, 2003
posts: 1037
votes: 1


Thanks for the replies. The hatred against pop-ups remains a constant... yet they still remain, usually as overlays these days.

A few I have picked up on:

Unsecure content that trigger browser warnings

An interesting one. For many months I could not get on to any Google website without a warning due to some SSL issue. I could get onto other secure sites and the only G exception was YouTube that worked. I moved to Bing and still use it as my default search engine today. Interesting how Google push security, yet when using their own browser I struggled to use their own site. It appears to a browser bug rather than an SSL issue.

If you're a merchant offering a coupon, and your shopping cart rejects the coupon the instant it expires, fer cryin' out loud take down the banners from the rest of your site that are still promoting it!

A large high street company in the UK advertised on their site free delivery with a minimum spend. On every page. My sister ordered from them...only to find that no total prices were provided until after the card was accepted to find that she was charged delivery. When phoned, they told her that she should have clicked on the advert to get the code and then enter that code as an offer in the checkout process. Sorry, if you have a blanket coverage offer that is based on something as simple as price, offer it by default.

Oh, and if you're ecommerce, don't hide shipping costs until the last minute of the sale.

Those sites lose me as a customer instantly.

Websites that aren't updated. There was a historical attraction, that stated that they were open to the public 7 days a week...

Yes, that is a big one for me too. If you mention opening hours, stick to them if people can just turn up or don't mention them at all.
7:11 am on Feb 4, 2018 (gmt 0)

New User from ZA 

joined:July 26, 2017
posts:2
votes: 1


I dont like websites that are clearly just templates and have thin content, and rank high. What makes me drop a website immediately is advertising or any kind of popup , im very lenient on website speed however. Also spelling or grammar errors in the content makes me leave as well as blank target redirects.
9:22 am on Feb 4, 2018 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member Top Contributors Of The Month

joined:Sept 25, 2005
posts:1655
votes: 238


Infinite scroll when I just want to get to the footer ;-(
10:37 am on Feb 4, 2018 (gmt 0)

Senior Member from US 

WebmasterWorld Senior Member tangor is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

joined:Nov 29, 2005
posts:7995
votes: 578


Sites that won't display because of their CSS or JS requirements. 9 times out of 10 switching browser to no style reveals all, and usually a bit more. :)

But is a PITA ... usually I won't even invest the time.
This 36 message thread spans 2 pages: 36