We're considering integrating a live customer service chat to our retail website. Can anyone point me to the best of the best in this area. Is there a product that is superior? We are specifically looking for something taht will integrate a "click here for live customer service chat" as well as beign able to monitor and select specific users to chat to for instance, "hello there, if you are in need of any assistance with products or checkout we're right here to answer your questions"
Thanks so much in advance. any product reviews would be much appreciated!