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Need help from G WMT expert :-)
user issues
francie brady




msg:4504553
 4:30 pm on Oct 5, 2012 (gmt 0)

I have a client who has a g wmt account. The verified www site on the account does not have the ability to add users. It look like the web designer might have set up wmt and added my client on as a user. I'd like to be certain that this site on the client's wmt account is 'owned/verified' by my client (and I'd like to add myself as a user). I added the non-www version of the clients site (via g analytics verification) to the client's wmt account, and there is the ability to add a user = no problems, everything looks right.

I tried deleting the existing www version of the site on the client's wmt account... and then re-adding it. What happened was it automatically showed up without any re-verification, and it still does not have the ability to add users. I then removed the verification meta tag from the client's website and again deleted the www version of the site on wmt, and then added it back and the same thing happened.

What do I need to do to have a 'proper' www version of the site to manage on my client's wmt account? And once that's set up, I'd add myself as a user.

thanks :-)

 

phranque




msg:4504615
 8:22 pm on Oct 5, 2012 (gmt 0)

an Administrator on the account (probably the web designer) must change your client's role from User to Administrator.
then your client can remove the web designer from the site as a user if appropriate.

francie brady




msg:4504655
 10:06 pm on Oct 5, 2012 (gmt 0)

Thanks phranque, I appreciate your help, I'll do that :-)

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