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Email Management
dukelips

5+ Year Member



 
Msg#: 4397368 posted 11:30 am on Dec 13, 2011 (gmt 0)

We have a single email Id that received 1000 emails per day.
We currently use outlook express for segregation and replying to the emails.

Is there any other alternatives available for the same.

 

jwurunner

5+ Year Member



 
Msg#: 4397368 posted 4:10 pm on Dec 16, 2011 (gmt 0)

Hi,

There are many options for this task. A few all in one services such as boldchat, egain or liveperson allow you to manage emails, chats and other site functions. With the email component, you can have the system sort the emails and have ownership of each email assigned to an individual employee.

I am not sure of any free products out there. We researched the above companies when we were looking for a new online chat and email response program.

enigma1

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 4397368 posted 1:05 pm on Dec 17, 2011 (gmt 0)

I use open source web packages for this. Basically for each site I use a helpdesk where all emails are retrieved from the admin back end. A helpdesk has a ticket system so you group emails by tickets, you can assign them to different departments for management, setup priorities, search, filters etc. Being open source you can customize it in many ways and/or have other developers work with it. Same goes for live chat modules.

dukelips

5+ Year Member



 
Msg#: 4397368 posted 4:46 pm on Dec 17, 2011 (gmt 0)

enigma can you please name them

enigma1

WebmasterWorld Senior Member 5+ Year Member



 
Msg#: 4397368 posted 9:19 am on Dec 18, 2011 (gmt 0)

Yes it is application specific for ecommerce
[addons.oscommerce.com...]
Since then I ported the code to a CMS too, I use
[sourceforge.net...]
The code is GNU/GPL.

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