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Server move and big loss of traffic
realmaverick




msg:4376391
 5:49 am on Oct 19, 2011 (gmt 0)

Since moving hosts October 3rd we've lost a steady 4,000 visitors per day.

Day 1 I put it down to DNS issues. Day 2 I was worried but kept my cool.

It's now two weeks on and we are still losing traffic.

The drop happened on the day of the move. 100% certain. The traffic drop is coming from mainly Google. Though it may appear to be most obvious as that's my biggest traffic source. But Google traffic is down by several thousand per day.

The drop appears to have effected mostly Asian traffic. US traffic has since regained its former levels.

Both servers were hosted in the US. The new servers are more powerful and thus the website loads faster.

I cannot fathom how or why this has happened. Or why it's only effecting Asian traffic most of all.

Though that said. Our Asian members appear to be having issues with uploading large files. Could there be an issue with te host and connections to Asia?

Any ideas would be greatly appreciated. Tearing my hair out :(

 

bwnbwn




msg:4376739
 8:05 pm on Oct 19, 2011 (gmt 0)

Do you control the firewall or is the host? This is the very first place I would start, then work your way down. It does sound like a blocking issue from the host.

realmaverick




msg:4379692
 6:18 pm on Oct 26, 2011 (gmt 0)

No firewall on either end here. Traffic is still down. Getting extremely concerned now.

phranque




msg:4379846
 11:39 pm on Oct 26, 2011 (gmt 0)

are you getting any clues from GWT?

caran1




msg:4381685
 4:46 pm on Oct 31, 2011 (gmt 0)

There seems to be some relation between web hosting and traffic, have noticed similar drops for other websites also.

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