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Need advice. regarding our hosting company
punisa

5+ Year Member



 
Msg#: 4280628 posted 9:16 am on Mar 12, 2011 (gmt 0)

Hello,
I could really use a good advice about the problem we have been facing lately.
In recent weeks we have been experiencing problems with our site. Sometimes in the evening hours (low traffic) site starts to react sluggishly and even stops (loading... can't reach server).
I call our hosting provider and tell them there is a problem, they basically tell me each time that they don't know what is the problem and that I should re-check my code and optimize my mysql database.

BUT - as soon as this conversation is over (within minutes) site runs great, no delay at all.

It is obvious that they have a problem, but refuse to acknowledge it.
Any idea what is happening here? It's as if their server gets clogged and they unclog it when I call them :O

Our company is paying a pretty monthly fee for supposedly "Dedicated hosting service".
Hmm... it sounds to me as this is not the case and they are putting other stuff on our server.
Is there any way I could check this? Any trick via FTP or from PHP?

It's a shame because they are otherwise a very respectable company, have 24/7 customer service etc.
Do you have any advice on what I could do to resolve these problems?
Thank you all ! :)

 

Leosghost

WebmasterWorld Senior Member leosghost us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 4280628 posted 1:30 pm on Mar 12, 2011 (gmt 0)

If the server is dedicated you'll normally have "root" access..if not you'll get access to a folder away from root..

How to tell ?..depends if your server is a windows box or some flavour of nix/nux ..if you have PHP usually means you are on a linux box .

What is your OS and control panel type.

punisa

5+ Year Member



 
Msg#: 4280628 posted 11:08 pm on Mar 12, 2011 (gmt 0)

Def on Linux. And yes it says root of my FTP.
But that unfortunately still leaves me with my problem :P

caran1

5+ Year Member



 
Msg#: 4280628 posted 12:35 am on Mar 13, 2011 (gmt 0)

How much traffic is your website getting and how much do you pay monthly?

punisa

5+ Year Member



 
Msg#: 4280628 posted 10:49 am on Mar 13, 2011 (gmt 0)

Monthly fee: cca 600 $
Monthly traffic: cca 500,000 pageviews

Leosghost

WebmasterWorld Senior Member leosghost us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 4280628 posted 11:47 am on Mar 13, 2011 (gmt 0)

traffic in gigs ?

phranque

WebmasterWorld Administrator phranque us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 4280628 posted 12:13 pm on Mar 13, 2011 (gmt 0)

you should be able to login to your server with a ssh client such as PuTTY and monitor processes and memory with the 'top' or 'ps -aux' or 'vmstat 1' commands.
in some cases you will have to login as a less-privileged user and then 'su root'.

Monthly traffic: cca 500,000 pageviews
average: 1 pageview/5 seconds - should be no problem
peak: x pageviews/second - it depends

caran1

5+ Year Member



 
Msg#: 4280628 posted 1:35 pm on Mar 13, 2011 (gmt 0)

A server should be able to handle the traffic. It could be a network issue, check with your web hosting company.

lammert

WebmasterWorld Senior Member lammert us a WebmasterWorld Top Contributor of All Time 5+ Year Member



 
Msg#: 4280628 posted 12:01 am on Mar 14, 2011 (gmt 0)

Is it always the same time these problems happen? It could be the hosting company or another user on the network running backups. With only 500,000 pageviewes/month on a dedicated server, I would search for external problems first.

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