One thought before I post this. I am one of those people that actually use the search feature before making a topic, but apparently it is offline so I apologize in advance if this topic has been discussed previously.
I am experiencing a small amount of frustration at the hands of McAfee. My site is about 6 months old now and I still have that gray SiteAdvisor status. I obviously would like it to be green. So along that line I have signed up for both McAfee Secure and a SiteAdvisor account (both free through my host company). When doing hack simulations through McAfee secure I get a green Secure, but a red PCI compliance. The issues they don't like are out of my control since I don't own the servers. I have forwarded McAfee's concerns to my web host provider and they basically tell me "too bad".
Well that is frustrating, but I am really looking for that green SiteAdvisor rating, so I move on. I then contact that department and ask them what I need to do to get the green rating and I get no reply. A couple of weeks later I try again and still never get a reply. So I then contact the McAfee Secure department and ask the same question to them. They send me a reply saying "thank you for your interest, your question has been forwarded to the SiteAdvisor dept".
No reply... again and months later my status is still gray.
Has anyone else had these problems? If so what can I do?
It's grey because it takes a while for their bot to come around and visit. It will maybe only come around every six months to a year, I think, although they may have some system of prioritising visits according to how many SA users visit your site. You just have to wait.
Thanks for the reply, but what I am worried about is that it will never go green due to the PCI issues. One of them is high for PCI and low for secure. I use Paypal and Google Checkout for payment, so in that case is the PCI issue really that big a deal?