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Site for Tech Support

 1:39 am on Oct 18, 2010 (gmt 0)

I am looking for a web based software to provide support to my customers. The features that I need are:

1. A not intimidating interface. No set up by visitors.
2. Visitors should be able to insert text and upload photos.
3. The results of the visitor's input (text and photos) are used to generate a web page.
4. The resulting web page is visible to both visitors and specialists.
5. The number of visitors might be up to a few hundreds a day.
6. The last, but not the least. I am not a computer whiz. The simpler, the better.

Is anything like this possible with off the shelf software?

You advise is much appreciated in advance.




 5:19 am on Oct 19, 2010 (gmt 0)

A wiki? A blog? A CMS? You could use almost anything for this from the sounds of it. Check out our Content Management [webmasterworld.com] to get some ideas.


 6:16 am on Oct 19, 2010 (gmt 0)

No Turn Key site that I know of... but there are a lot of sites (this one, too) that can supply that info... unfortunately your critters will have to know where (to look), what to ask (generally wrong), and then be able to work with the content replied and (also) know what to do with the answers.

No magic bullet available. I've been looking for one for years... like Don Quixote... windmill tilting remains current job...


 12:14 am on Oct 20, 2010 (gmt 0)

bill > A wiki? A blog? A CMS? You could use almost anything for this from the sounds of it.

Forum software might do it. These days most of the people have been to forums. They know how post the question. All I need now is find an easy to set up and use forum. :) Being free is not a pre-requisite.

Thanks for the hint.


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