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Should Marketing or IT operate a companys Internet infrastructure?
Marketing or IT run Internet and Extranet infrastructure

5+ Year Member

Msg#: 4031615 posted 5:25 pm on Nov 25, 2009 (gmt 0)

I've recently inherited the whole internet and extranet infrastructure of a global company. We run SharePoint 2007 and SharePoint 2003 with multiple servers and databases.

While I do work for Marketing on the Digital side, helping to build campaigns in photoshop and dreamweaver, I am not familar with MOSS or running the infrastructure, such as monitoring downtime, log reports or access. In actual fact I'm getting really worried about the lack of knowlege I have so I am trying to learn as much as possible in case something goes wrong.

We do have an IT team available internally who I would of thought would have understood this alot better than me but has always refused to accept it as their repsonsibility. Last year was the first time they agreed to take over the intranet responsibility from Marketing.

You can probably guess where I am going with this...

What I would like to know is do you think this fair for Marketing to take this responsibility?

Is this usual for Marketing to operate the Internet and extranet for a global company? In my experience, this would not even be an option.

I'm just very worried that this is a bit of a risk that could have horrible consequences for everyone.

Hope you can help




WebmasterWorld Senior Member 10+ Year Member

Msg#: 4031615 posted 12:20 am on Nov 26, 2009 (gmt 0)

.....you think this fair for Marketing to take this responsibility?

Nevermind fair - is it sound?! What IT does depends upon the company. They may only handle security, mainframe, hardware, and such. A sub-section of IT may handle webstite(s), or that could be outsourced, or it may fit in that a sub-section of Marketing handles the website, graphics..... But if the website is the least bit complex, handles sensitive data, requires databases, which it sounds like you do, then you are back to IT, outsourcing, or a combination.

.....so I am trying to learn as much as possible in case something goes wrong.

I would be extremely worried about the risk, and my job too. Despite your best efforts, if this is way outside your area, you will be reacting to issues after there is a problem and not be qualified to take command; short of bringing in a hired gun as needed. Somebody needs to be responsible for preventing as many issues as possible. IT is nothing but moving from problem to problem in my experience. No surprise that they want nothing to do with website if already over-taxed.

If there is a disaster (which can happen to any company at any time), how safe are you career-wise? Document your every issue and question if it is already too late to get out from under. You never know though; could be a great opportunity to learn some valuable skills on company money.


WebmasterWorld Administrator phranque us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month

Msg#: 4031615 posted 3:58 am on Nov 26, 2009 (gmt 0)

if the server shuts down at 2am saturday morning how soon is it before any notices?
how long after that before someone can find and fix the problem?

you might be ok hosting your intranet, but for critical extranet/internet applications in most cases you are better off with an externally hosted, fully managed server in a secure facility on the backbone and with sufficient redundancy for the application.


5+ Year Member

Msg#: 4031615 posted 10:55 am on Dec 4, 2009 (gmt 0)

Thank you very much for your replies

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