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Cpanel Autoresponder Spam
Default account collecting failure messages
simplesimon

10+ Year Member



 
Msg#: 3696483 posted 5:22 pm on Jul 11, 2008 (gmt 0)

I have a client who uses a host equipped with cPanel. I don't do much work for this client and didn't set up their hosting, and I don't have much experience with cPanel.

They have autoreponders set up on a couple of forwarding email addresses (no actual mailbox associated with these addresses). The default account is setup with :fail: so that it doesn't act as a catch-all.

The default account, which they don't use for anything, is filled up with delivery failure messages. It looks like when they get a spam message with a bad from address sent to one of their forwarding accounts, the autoresponder sends a message to that bad address, and they get a delivery failure message sent to their default account sometime later.

Can anyone tell me the best way to manage this problem. We really don't need anything going to their default account, so setting up that account to ignore all messages would be the easiest way to avoid thousands of delivery failures building up there.

Thanks

 

bill

WebmasterWorld Administrator bill us a WebmasterWorld Top Contributor of All Time 10+ Year Member



 
Msg#: 3696483 posted 4:18 am on Jul 17, 2008 (gmt 0)

Turning off the auto-responder would cut all that out, wouldn't it? Also make sure that they're discarding catch all mail.

simplesimon

10+ Year Member



 
Msg#: 3696483 posted 5:35 am on Jul 17, 2008 (gmt 0)

Turning off the auto-responder would cut all that out, wouldn't it? Also make sure that they're discarding catch all mail.

Thanks for the response. They love the autoresponder. Catch all mail is being discarded. Somehow the delivery failures are being sent directly to their default email account. I guess I need to check with host for a solution, although they aren't normally very helpful.

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