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How to contact AOL postmaster from the UK?
without phoning USA direct
kiwibrit




msg:3607460
 6:13 pm on Mar 21, 2008 (gmt 0)

All my newsletters are being banned by AOL with the following error message:

Remote host said: 554- (RTR:SC) [postmaster.info.aol.com...]
554 Connecting IP: ---.---.---.--
[details of IP removed in this post]

All my newsletters are requested, all have an unsubscribe link - and so appear to conform to AOL's rules.

AOL advise that the only way to get re-instated is to contact AOL' postmaster by phone; leaving a message will not do. Once one has wandered around AOL's sites, and tried the odd UK number, the only way to contact a AOL US phone number which is toll-free for US users, but not for UK callers, of course. Moreover, this number is manned in US EST.

Does anyone know a way of contacting the AOL postmaster via a UK phone?

 

piatkow




msg:3608036
 3:38 pm on Mar 22, 2008 (gmt 0)

AOL is American so their staff will be firmly convinced that:
1. 1-800 numbers work world wide
2. The only time zones that exist are those in North America
3. Everybody has a day off for Thanksgiving.

kiwibrit




msg:3608201
 9:25 pm on Mar 22, 2008 (gmt 0)

I feared as much - and have been told much the same by a UK webmaster - but thanks for the response. PITA, especially as this is just a social club web site, which I run as a freebie for the club since I belong to it. All recipients of the newsletter have requested it. I know spam is a problem - but AOL is beginning to have a reputation for unreasonably fierce filters; being difficult to contact about a problem does not help. Hey ho. I'll see if I can contact them on Tuesday.

RedTCat




msg:3609612
 11:27 pm on Mar 24, 2008 (gmt 0)

Hi kiwibrit,

Please tell us how you get on ... I'm having to refuse AOL email addresses on our contact lists for the same reason.

RTC

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