| 4:08 pm on Jan 18, 2008 (gmt 0)|
Hello, all of my sites hosted with them are unaccessible - it seems DNS is not resolving, that is, you do not have 404 errors, sites are simply unaccessible. It is now almost 24 hours for one site (the last registered), and 5 hours for others - I sent a ticket but have not had a reply yet. I also called, but the person who replied - also after I explained I was calling from abroad and was not a native English speaker- speaking fast and asking information then my email, concluded that maybe there was maintainance going on and that the problems will be solved during one working day - since it is Friday let's hope they finish before they week-end.
| 4:35 pm on Jan 18, 2008 (gmt 0)|
Great, I was beginning to think it was only me. But the maintenance excuse is a bit weak. If they really need to take systems down then they should warn us, or at least leave a message on the site. I also sent a ticket and have had no response.
| 4:50 pm on Jan 18, 2008 (gmt 0)|
I think such a big company should have alternate servers and be able to switch to a backup whenever this happens - unless what is disrupted is their DNS assignment - however it seems the longest downtime I have experienced so far with them. I also agree with you that a simple message to all the customers explaining there was this problem and they were working on it would have been much better than the attitude "shhhh ... most customers will not even notice".
| 4:50 pm on Jan 18, 2008 (gmt 0)|
well you may be down but checking their site they arn't so that says something about them caring about their customers.
me I would move away from them ASAP
| 8:53 am on Jan 19, 2008 (gmt 0)|
I phoned Network Solutions and they tell me that they are having technical problems when sites they host are viewed from Europe. All views from Europe fail. That matches exactly what I see on my site. A few hits from non-European places but none from Europe. The helpdesk guy confirmed he was in the Philipines and could see my site.
They are working to correct the problem. Their support is appaling as far as this incident is concened. They still haven't answered the problem ticket. On my control panel, the section, "news and alerts" has only two items, both of which are trying to sell me something.
| 6:41 am on Jan 20, 2008 (gmt 0)|
I can confirm what they told you. Using analytics for visitors' countries I see all the traffic from rest of the world intact, while European traffic is almost nil. Problem is that I am in Europe too so there is no way to access by ftp either, and I have a site specifically targeted at European users. But what I cannot understand is if this is really a technical problem - of whose nature I never heard before - or instead if at NetSol they intentionally disconnected all European traffic to their servers because of some malicious attack from this continent.
I doubt this will have ever happened to the larger portion of their American customers, or they will have solved in a couple of hours. But the disruption began on a Thursday, then there was Friday and a long weekend since Monday 21 Jan will be Martin Luther King's Day, a holiday in the States, so this leaves a lot to the imagination of the potential duration of the interruption.
Whatever the problem, it has been going on for my sites hosted with them for over 4 days now. They have not answered the tickets I sent as well (all gone fishing? or ski-ing?), and on the phone I had the same reply as you as well as a lot of apologies from a non-US operator, a very decent lady who made a lot of checks and spoke slowly a perfectly comprehensible English.
But the disruption is unacceptable for all the cascading effect it will have, not only economic - all the links from other sites not responding and so on. I re-read the contract with them and there is no liability they accept for this. Therefore I have purchased hosting with a provider in the UK - I read all advise and comments on Webmasterworld to help me decide - to diversify the hosting of some sites in the future, and another .it domain for a site in Italian, which I am having hosted in Italy.
This event is troubling me under another point of view. Is this a casual event, that will probably not happen again, or are we going to see blockades of this massive kind on the internet in the future, and different language websites had better be hosted in the country whose visitors they target, as major companies are doing?
Has this been happening for other countries or continents all the time and I did not just notice?
Will hosting providers block all traffic from specific territories as a cheap measure to avoid spam or hijack when the threat arises? For two years now comcast.net email addresses reject all mail directed at them from Italian IP addresses, also of large providers as tin (Italian telecom) or fastweb and I had to take steps to email my US contacts by webmail using a gmail address.
| 7:03 pm on Jan 20, 2008 (gmt 0)|
Zerotre, I have read your comments and they seem to go far beyond this one outage. I have also moved my affected site to another host using the advice in this forum.
The ideas / questions you ask about ISPs blocking countries and entire continents as a measure to avoid malicious attacks is fascinating. It sounds feasible to me, maybe likely. What do other people reckon?
| 1:49 am on Jan 21, 2008 (gmt 0)|
|The ideas / questions you ask about ISPs blocking countries and entire continents as a measure to avoid malicious attacks is fascinating. It sounds feasible to me, maybe likely. What do other people reckon? |
my first thoughts when i read that were about psy ops...
| 11:58 pm on Feb 17, 2008 (gmt 0)|
They have been down for about 18 hours. Was checking a potential client's website to give them a quote on a new one when there site became unreachable. It has persisted for 18 hours. I am in the United States (TX) and the website in question is a .com registered in the States but according to DNS Records the server is located in Canada. A reverse IP lookup tool reports there are 2,642,512 domains hosted on it!
I wish I had a list of all the sites they host - could probably snatch up all the customers I could ever handle in just a few hours!
[edited by: WebHostGuru at 12:09 am (utc) on Feb. 18, 2008]