Msg#: 3452110 posted 7:17 am on Sep 16, 2007 (gmt 0)
I'm looking for a ticket management software to handle customers communication. I would like a customer sending email to support@mydomain to get an auto reply, and as an admin, I want the ability to see which agent replied to the request and the content of the reply. and of course, if another agent replies a request, he should see the history of all other agents. anyone using such software that is recommended? preferable open source of course so I can adjust.