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Email problem with just One User
his attached files are broken up into 18 different emails
microcars




msg:3178768
 4:00 pm on Dec 5, 2006 (gmt 0)

I don't have any problems receiving attached files from anyone else submitting content for our publication, but one user keeps trying to attach 4-5MB sized photos to an email and they arrive as 18 separate emails each with an attached file EXACTLY 259K.

He is a Verizon.net user using Outlook Express

What kind of setting could he have that is causing this?

I don't know his OS, but here is a snippet from the header of one of the messages:

From: "USER" <USER@EXAMPLE.COM>
Subject: my car photo.jpg [01/18]
To: <Me@example.com>
Message-id: <000f01c7183d$abe59510$6601a8c0@USER>
MIME-version: 1.0
X-MIMEOLE: Produced By Microsoft MimeOLE V6.00.2800.1807
X-Mailer: Microsoft Outlook Express 6.00.2800.1807
Content-type: message/partial; total=18; id="01C7183D.AB032450@USER;
number=1
X-Priority: 3
X-MSMail-priority: Normal

 

justablink




msg:3180287
 5:24 pm on Dec 6, 2006 (gmt 0)

Chasing down the settings maybe more difficult than just reducing the file size. Sometimes isp's choke on large files. Have him/her compress the file (like zip) so that it can make it through. Another solution is (if they have a website), for them to put the file on the site so that you can download it from there site - I've used this work around many times. Worse case, have them send a CD to you via snail mail.
justablink

kaled




msg:3180315
 5:42 pm on Dec 6, 2006 (gmt 0)

256KB is plenty big enough for a photo (esp for the internet).

Tell him to reduce the size and/or image quality.

Kaled.

microcars




msg:3180440
 7:03 pm on Dec 6, 2006 (gmt 0)

I don't WANT the file size decreased.
The files attached are to be printed in a print magazine.

He is not sending me a photo to just "look at".

This user can barely send email let alone figure out how to reduce the size of a photo.

I receive large image files all the time via email. There is something wrong with this user's set up and I would like to know what it is so I can help.

justablink




msg:3180448
 7:11 pm on Dec 6, 2006 (gmt 0)

Microcars, no need to shout. As I said, just have the user compress the file in a .zip. You will get the full size version after decompressing. This is email 101.

MatthewHSE




msg:3180579
 9:53 pm on Dec 6, 2006 (gmt 0)

justablink, will zipping the image really reduce the size that much? If it's in any of the common image formats, it's already compressed anyway, so as far as I understand, zipping it up won't do much more.

microcars, there is a setting somewhere in Outlook (although I can't remember where) to break up attachments into smaller sizes. I'm guessing that's the problem here. He needs to disable that option, but I'm sorry I don't know how to tell you where to find it.

Can you set up a file upload utility for him to use?

microcars




msg:3180638
 10:42 pm on Dec 6, 2006 (gmt 0)

...As I said, just have the user compress the file in a .zip. You will get the full size version after decompressing. This is email 101.

I've already explained that the guy can barely attach something to an email and you want me to try to tell him to ZIP the file FIRST?

I think you greatly overestimate the basic skills that people have when using their computers.
I know many people that cannot even attach files much less ZIP them first.
Many people I know cannot even COPY AND PASTE! and that is "Computer 101".

Part of the reason I asked this question was that I have not encountered this before and I was hoping someone else HAD and could explain to me what was going on.

also- from my understanding, "ZIPPING" is basically a wrapper for bundling 2 or more files into a single file for ease of sending. There is not much, if any, compression involved. I am not interested in having him reduce the file size. I don't think that is the problem.

there is a setting somewhere in Outlook (although I can't remember where) to break up attachments into smaller sizes. I'm guessing that's the problem here.

Yes, I am guessing that is the problem as well.

Can you set up a file upload utility for him to use?

Yes, I already have. The website has GALLERY installed and the guy actually Registered and I have told him to upload all his files there instead of emailing them, but he still won't do it.

It is super-easy to do but people still can't figure it out.
Mostly because they don't know where their files are on their computer. Many of them don't know how to get the images off the card in their cameras!
I've had people send me 8x10 images they have printed out on plain paper, folded and mailed to me.
When I ask them if they could EMAIL me the original file instead, they tell me CAN'T because they printed it out from the camera right to the printer and then erased the card so they could use it again.

Horray for computers.

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