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Web Video Creation and Optimization Forum

    
Anyone seeing (or NOT seeing) Flash Video problems this week?
lexipixel




msg:3787505
 10:16 pm on Nov 16, 2008 (gmt 0)

I've got some Flash Videos (.FLV) on a customer's site that have been working fine for months. In the past week he started getting reports from people who can't get them to load.

Some of the videos are setup with Wimpy WASP for the player, others using the JW FLV player.

The symptoms are inconsistent, e.g.- one machine can see them with FireFox but not with MS-IE, another machine both players work fine in both browsers, another, MS-IE works but not FF...

When I tested them last week, they worked for me in both FireFox and MS-IE... today I can't get the Wimpy WASP player to load in MS-IE 7, (but can load on one of my machines with MS-IE 6).. last week they worked fine in both.

I'm thinking it may be tied to an update either from Windows Automatic Updates, or from an Adobe Flash update...

Just wondering if anyone is seeing any problems with Javascript controlled .SWF/.FLV video players this week.

 

travelin cat




msg:3788482
 3:34 am on Nov 18, 2008 (gmt 0)

I'm on a Mac and I haven't noticed anything strange on any off the sites I manage.

justa




msg:3788717
 10:44 am on Nov 18, 2008 (gmt 0)

I'm using a DW flash player, JW FLV and manage two clients who run a privately created player and another one that runs JW FLV and I haven't seen any issues across IE 6, Mac safari or firefox (only browsers i have access to).

lexipixel




msg:3788815
 2:02 pm on Nov 18, 2008 (gmt 0)

It appears to have been something about the Adobe Flash upgrade to Wimpy WASP. I've converted all the videos to use the JW FLV player and now all videos are working correctly.

Re: "Wimpy"... I started out using the Wimpy Button to play some audio clips a couple years ago, then started using WASP, and tried to implement RAVE, (Plano Software / WIMPY products for hosting and displaying Flash video on your own site without needing to go through Youtube or other public video hosting server). Plano has made the WIMPY line of products so difficult to work with they offer no support at all unless you use their configurator -- basically telling customers they CAN NOT edit HTML, Javascript or other code used with the software). It's another case of a good simple tool that the developers "over-developed" to the point of being unusable).

The JW FLV player is great... simple, it just works, and if you need to tweak it, you can open the code with a text editor,change some of the vars and be on your way.

madk




msg:3790826
 9:12 pm on Nov 20, 2008 (gmt 0)

Just wanted to chime in here as a proud WASP user. I was affected with this problem as well. I contacted support and had the fix in place within minutes. No problems here.

lexipixel




msg:3791125
 4:33 am on Nov 21, 2008 (gmt 0)

I suspect it's a much wider problem, (having to do with the Adobe update to Flash 10.x), and since we're paid registered users of WASP, it would have been nice to get an email from them warning us before customers started complaining that they couldn't load the videos.

I like the JW FLV player better.. the default settings work fine for our needs, and I find their default skin and controls cleaner looking.

jb0063




msg:3791386
 2:45 pm on Nov 21, 2008 (gmt 0)

I am curious as to how long it takes to get a response from Wimpy Support regarding this issue. I have had the same issue across several sites, and am eager to get the fix in place. Does anyone have more information on the fix that needs to be applied? Thanks so much.

RossWal




msg:3792145
 7:53 pm on Nov 22, 2008 (gmt 0)

Another vote for JW Player. We were using some free player (the name escapes me ATM) and started having problems with loading the starter images. Switched to a paid license (low $$) for JW player, installed it on the site, and it's all good.

jb0063




msg:3792155
 8:06 pm on Nov 22, 2008 (gmt 0)

Yes, the JW support team seems totally on the ball. I'm surely going to switch, but in the short term, I'd prefer being able to get Wimpy up and running again, then switch everything over.

lexipixel




msg:3792245
 11:50 pm on Nov 22, 2008 (gmt 0)

I am curious as to how long it takes to get a response from Wimpy Support regarding this issue.
-jb0063

Have you requested support? The only way I know to contact them is via the support form at:

[wimpyplayer.com...]

jb0063




msg:3792250
 12:10 am on Nov 23, 2008 (gmt 0)

Yes, multiple submissions over the last few weeks via their support form have gone unanswered, and most of what I've found online indicates that no one having this issue has received any kind of assistance from Wimpy. I could understand if Wimpy was a free product, but it's not and no support, or even an acknoledgment of the issue has been made. I have paid for several versions over the last few years and would supspect they want to support their product and regular customers, rather than have customers lose faith in their product.

Vman




msg:3792775
 5:12 am on Nov 24, 2008 (gmt 0)

Just wanted to chime in here as a proud wasp user. I was affected with this problem as well. I contacted support and had the fix in place within minutes. No problems here.

madk, would you care to share the fix with the rest of us?

Skunkeen




msg:3809285
 6:41 am on Dec 17, 2008 (gmt 0)

just joined to reply. Having this problem and reports with my wimpy rave. Doing a websearch ive seen other complaints that wimpy does not have active customer support. Wish madk would least give us some extra details please. Meanwhile going to check out JW. I have a older version of Wimpy and they want you to buy a new license update to the latest version and that could likely be why some of us may be having this issue too.

[edited by: travelin_cat at 4:11 pm (utc) on Dec. 17, 2008]
[edit reason] No URL's Please. Thank you! [/edit]

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