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Data Breach at Hotel Booking Site Investigated By UK's ICO engine msg:4684186 5:32 pm on Jul 1, 2014 (gmt 0) Shouldn't every site holding sensitive personal data be auditing its security and privacy controls?
The exposed data could allow the matching of hotel bookings with home addresses.
Information security consultant Scott Helme, who described the breach as "appalling", told the BBC that repeated emails and phone calls to HotelStayUK had been ignored. However, managing director Chris Orrell said he was unaware of the issue. "No-one's passed on any information to me," he said.
not2easy msg:4684199 6:44 pm on Jul 1, 2014 (gmt 0)
It sounds like their customer service might have been appalling even without the leaked information, if the security firm could not reach anyone via phone and email for a week, how do the customers deal with issues? engine msg:4684830 1:35 pm on Jul 3, 2014 (gmt 0)
hehe, yeah, i've been wondering about that. It's too easy to set these things up without due care and attention to the basics: Customer care.