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Ofcom Wants To Make Switching Broadband Providers Easier
engine

WebmasterWorld Administrator engine us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 4200016 posted 2:50 pm on Sep 10, 2010 (gmt 0)

Ofcom Wants To Make Switching Broadband Providers Easier [bbc.co.uk]
Telecommunications watchdog Ofcom has found that nearly half of consumers think that changing their broadband or landline provider is "too much hassle".

Ofcom is now suggesting a system in which a new provider "takes the lead" in performing the switch.

However, Ofcom notes it must protect consumers from the growing practice of "slamming" in which the switch occurs without the consumer's consent.

 

Mark_A

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Msg#: 4200016 posted 2:52 pm on Sep 10, 2010 (gmt 0)

I should think many consumers think that changing their broadband providers will be a pain in the neck, because - it will be!

Mark_A

WebmasterWorld Senior Member 10+ Year Member



 
Msg#: 4200016 posted 2:53 pm on Sep 10, 2010 (gmt 0)

I can't even be bothered to change from my electric supplier for electric to my gas supplier for electric because I can't be bothered, it is more hassle than it is worth! imho..

piatkow

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Msg#: 4200016 posted 4:04 pm on Sep 10, 2010 (gmt 0)

The one nice thing about dial-up was that if you didn't like your provider you just dialled a different provider.

The whole idea of being physically locked to your broadband provider has always struck me as being a retrograde step.

engine

WebmasterWorld Administrator engine us a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



 
Msg#: 4200016 posted 5:33 pm on Sep 10, 2010 (gmt 0)

The providers see it as a way to lock you in. The frustration caused by changing often puts people off making the move, so I completely agree with initiative from Ofcom.

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