lucy24 - 3:43 am on Nov 16, 2012 (gmt 0)
I kinda think this thread is about to be bumped over to Apache. Or, oops, to IIS. In fact someone will need to know which it is, or nobody will be able to start on the "how" question.
Meanwhile you will be happy to hear that we like getting everything spelled out clearly in English. But you will have to be a little bit technical. At least technical enough to look into your physical site (by FTP or similar) and see what's there.
If you've changed any part of your software, they have probably given you a new htaccess to go with it. Or, ahem, IIS equivalent.