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vincevincevince - 10:12 am on Jun 10, 2005 (gmt 0)
It is difficult to replace local knowledge, something which is needed in some applications. Overseas outsourcing works well when there is no requirement for local knowledge.
I remember I phoned and outsourced overseas call centre to see when my broadband ADSL was going to be activated and was assured, repeatedly, that the broadband was already activated.... on my mobile number.