glitterball - 11:32 pm on Jun 9, 2005 (gmt 0)

I don't have any problem with anyone outsourcing work from another country.
But I do have to question the wisdom of moving tech support/call centers to countries where the local population don't speak the same language as the callers (or have strong dialects). Or maybe that's the whole point!

I spoke to my ISP's tech support today (not outsourced) because of connectivity problems.
The moron on the phone had no clue outside the multiple choice answers on his screen.

The only issue here is how seriously the company takes it's customer support.