inbound - 12:50 am on May 30, 2005 (gmt 0)

I can't condone any of the stuff in that article but I have to question the quality of training a certain telecoms company named in the article gives to their Indian call centre staff.

<rant> It's not only a problem for staff in India, faced with utter incompetance from any call centre I know I have a hard time keeping my cool. Somehow explaining the same thing four times to still get nowhere isn't stress free for the caller either.

Maybe the companies should think of the customer and introduce better policies which have a little flexibility. I'd say stubborn rules and staff with no authority at all to be flexible are the biggest problems with call centres, no matter where they are </rant>