SevenCubed - 6:31 pm on Jan 29, 2013 (gmt 0)
Ha, you've got to make it fool-proof. For the exact reason you are pointing out I never put a period at the end of a sentence if it's terminated with a URI.
But seriously couldn't the person opening the ticket just paste it into a browser, remove the period, and see what you are seeing. Or in this case what you aren't seeing, a loading page.
I had a few memorable encounters with tier 1 support over the last few weeks myself.
There really are a lot of unqualified people filling too many of those positions these days. In most instances the finger can be pointed at the corporations that ship support duties offshore to squeeze every last penny out of operations to satisfy their hungry greed. What you are experiencing is often times a result of this.
And there is a greater long-term dilemma growing as a result of this. As support call centres shut down in regions where there are highly qualified workers those workers end up out of a job of course. But they obviously are not going to sit around so they enroll in continuing education courses to get retrained to do something else.
As a result when corporations eventually realize they are loosing customers because of poor customer service they might realize they need to bring it back in-house. Too late, qualified locals have moved on to other careers.
I've worked in tier 1 and tier 2 support in a call centre here but the only reason I still had a job was because of being fluently bilingual. If not for that I would have been out of a job too.
But I even got sick of being exploited as a contractor so I left it behind. That's why I do this for myself now. The corporate BS caused me to not want to get up in the morning anymore to go to work. Now I'm happy.
After I left the industry, for a while, past employers would continue to call me and ask me to go back (because they couldn't find qualified candidates). In all cases they wouldn't agree to my terms on condition of return. Eventually they gave up and here I am, sitting in my own space with no regrets.