Maybe the same support guy:
I had a problem the other day setting up a new domain. The normal canonical redirects I use with that host were not working and I used their chat to ask if there was some setting for this server that was different from their other setups. The guy told me that I couldn't redirect it because the domain name. The domain name starts out with "wwweb...". I went back to picking it apart and fixed the problem, but what kind of answer was that? Servers are not spellcheckers.