jimji - 6:16 am on Nov 21, 2012 (gmt 0)
Thank you. I was very worried I had gone too far with the details.
I was actually trying to work the whole thing out on their forum, but I suspect I am going to have to go the next step and send a complete file to their headquarters and see what their top folks think of the whole thing.
It could very well be the top folks in that company don't have a clue what's going on in the trenches. And in a techinical company like that the support forum really is the trenches. It is very tough putting up with people that are angry about software glitches and such. Causes the helpers to develop a bad attitude and burn out or grow very thick skin. Either way, I think one becomes a bit unfriendly in that environment.
But I always thought there were minimums that one should adhere to and having a clearly written and easy to find moderation policy was something I had always taken for granted. So much so, that in my seven years there I never had thought to ask where it was.
My first indication of trouble and the first penalties they placed upon me was for ignoring warnings which I was not informed were warnings. But I figured I wouldn't bother too much about it, until I went looking for the moderation policy and that's when everything went south -- like all the way to the South Pole where I have to share bandwidth with those funny penguin creatures.
EDIT to correct spelling.